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Natwest online banking

Empty_pockets
Empty_pockets Posts: 1,068 Forumite
in Budgeting & bank accounts
Am I being blind or is there no way to get in touch with Natwest via there website??

Can't see any messaging option

Cant see any live chat

Can only see ask a question - Which is no use whatsoever

Comments

  • Empty_pockets
    Empty_pockets Posts: 1,068 Forumite
    Ahh found a live chat in the product section.

    Absolutley useless though, just tell you to ring customer service.

    Yeah, cheers Natwest, very helpful.
  • stclair
    stclair Posts: 6,856 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    What was your question?
    Im an ex employee RBS Group
    However Any Opinion Given On MSE Is Strictly My Own
  • Empty_pockets
    Empty_pockets Posts: 1,068 Forumite
    Was chasing up my ISA transfer which departed my fd account a few days ago.

    Bloke on live chat just said he couldn't help, ring customer services and ended the chat.

    I took the time to fill in their satisfaction survey afterwards!
  • pmduk
    pmduk Posts: 10,707 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    I always understood that as Livechat is not secure, the staff are unable to discuss specific account matters
  • Empty_pockets
    Empty_pockets Posts: 1,068 Forumite
    Aye, but no reason they can't have a secure messaging system.
  • stclair
    stclair Posts: 6,856 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Empty_pockets wrote: »
    Was chasing up my ISA transfer which departed my fd account a few days ago.

    Bloke on live chat just said he couldn't help, ring customer services and ended the chat.

    I took the time to fill in their satisfaction survey afterwards!

    The live chat is not designed for account specific questions.

    I would bare that in mind for future reference.
    Im an ex employee RBS Group
    However Any Opinion Given On MSE Is Strictly My Own
  • stclair
    stclair Posts: 6,856 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Empty_pockets wrote: »
    Aye, but no reason they can't have a secure messaging system.

    Its something being looked into so "watch this space".
    Im an ex employee RBS Group
    However Any Opinion Given On MSE Is Strictly My Own
This discussion has been closed.
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