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Advice on failed Casio watch please
bluesntwos
Posts: 48 Forumite
Brief details:
Buy Casio G-shock watch 15th Feb '10 from Amazon for £91. Watch has two year warranty which expires 15th Feb '12.
21st May '12 watch stops working (roughly three months out of warranty). Sent to Casio for assessment. Repair price £53. No goodwill offered even though I rang up to see if they could help on the price. Best they could do was a possible discount on a new watch.
Amazon don't want to know and referred me to the manufacturer.
My argument is that the watch hasn't lasted a reasonable length of time for the price paid but neither Casio or Amazon or interested.
Where do I go from here and am I being reasonable?
Buy Casio G-shock watch 15th Feb '10 from Amazon for £91. Watch has two year warranty which expires 15th Feb '12.
21st May '12 watch stops working (roughly three months out of warranty). Sent to Casio for assessment. Repair price £53. No goodwill offered even though I rang up to see if they could help on the price. Best they could do was a possible discount on a new watch.
Amazon don't want to know and referred me to the manufacturer.
My argument is that the watch hasn't lasted a reasonable length of time for the price paid but neither Casio or Amazon or interested.
Where do I go from here and am I being reasonable?
0
Comments
-
2 years 3 months for a £91 product seems not unreasonable? Also I don't think £53 to repair is that unreasonable either. I suppose it depends on why the watch has stopped working.
What sort of discount are they offering?This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com0 -
bluesntwos wrote: »Repair price £53.
I imagine they will just replace the movement, I very much doubt they will repair it.
I'm afraid Casio would be classed as cheap watch.0
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