EON dispute about fees

SwanJon

FAaron wrote: »

The property is elec only, and it's my own, so there's definitely no 'passed on' fee from previous tenants as it was unoccupied for quite a while I believe.I provided the first read.

the issue isn't a fee being passed on, but if the opening reading was estimated (or provided by the previous tenant) it could be too low, which effectively means you are paying for electricity used by someone else. So long as the first bill uses the read you provided we don't need to worry about it.

FAaron wrote: »

the second changeover read was estimated by EDF and sent to EON through them I believe. The read today is 31064

Ok, based on that read and the read you took when you moved in you have used 7,481 kWh in 178 days (42kWh/day). This puts the switch reading on the low side, especially as I'd expect more to be used in Dec/Jan than Mar/Apr.

FAaron wrote: »

Considering this, does this make the charges reasonable, and should my next step be to pay the £348.14?

Sadly, unless you feel the meter is faulty it looks right.
If you change the switch reading you'll end up making your bill from EDF higher.

It might be worth complaining to E.ON that the various bills did not make it clear what was due to be paid to see if you can get the charges knocked down.

It does look like you are using a lot of electricity though. See if EDF can help with any energy efficiency measures, and take regular readings (this may also help confirm the accuracy of the meter).

out_of_cash

undaunted wrote: »

Do you believe the meter to be correct or faulty?

If you think you are not using what it suggests you can ask for it to be checked - though you may be charged for this if its found to be correct.

If you think the reading is correct pay your supplier what you owe them. Whether you wish to pay or dispute any extra charges is upto you.

Personally however, if you wish to complain / dispute anything, I'd say write, don't faff around on the phone with call centres. As to debt collectors you're under no obligation to speak to them at all - deal with your supplier not some irrelevant third party - and their deadlines are meaningles. The only thing they can do if you don't pay is take it to the Courts. If you're wrong it will cost you but if you're right you have nothing to fear from that.

Bang on the money!