Ticket train refunds

No5

Hi,

A couple of days ago I purchased online a train ticket train for £15 from First Capital Connect which I will not need after all. The admin cost to cancel it is £10 which I think it's a rip-off anyway since the purchase/refund is being made online (so admin costs for whom?).

But anyway my question is that since it's an online purchase, doesn't it fall under the internet buys cool-off period clause which states that you can return something back within 48 hours (or so) and get a full refund?

Thank you

whatmichaelsays

No5 wrote: »

But anyway my question is that since it's an online purchase, doesn't it fall under the internet buys cool-off period clause which states that you can return something back within 48 hours (or so) and get a full refund?

There is no such rule.

There is the Distance Selling Act, which gives you seven days from delivery to return the goods but, amongst other things, transport services are exempt (ie, train, bus, plane tickets).

From the sounds of it, you've bought Advance tickets which, in manyt cases, are not refudnable at all (even with an admin fee). It's usually only flexible tickets that are refundable.

Voyager2002

No: those laws make an exception for tickets for transport.

bagand96

You have bought an advanced ticket, under the terms and conditions of that ticket it has a cancellation fee. You agreed to those terms and conditions to buy the ticket.

The reason it has this is because it is a reduced rate ticket. If you'd bought the full fare ticket it would likely have been refundable/changeable etc

callum9999

How does everyone know it's an advance ticket and not a normal ticket? FCC charge a £10 cancellation fee for anything unless it was their fault (if that isn't standard practise among the TOCs then it could be because thetrainline run the FCC site?).

If it isn't an advance, then it's too late now but in the future book it from Southern Trains. They let you cancel for free (it's called a "Rainy Day guarantee" but it doesn't actually have to be raining!).

dzug1

callum9999 wrote: »

How does everyone know it's an advance ticket and not a normal ticket?

Because many people do not understand there is a difference between an advance ticket and a ticket bought in advance