Experian took money - despite calling to cancel

chanz4

Experian took money - despite calling to cancel, to say annoyed is not the statment. Normaly you get an email confirming but lost track this month.

Lucky for me is I called from work, so will of been recorded if they wish to dispute it.

So beware, I called them and they said the advisor noted it on the system on 14/5 , but failed to select another button which cancels it. No offer for the inconvenience and dont even think they cared that I wanted to log a complaint. The advisors name was James, I wonder if its the same one as on here....

jonesMUFCforever

Was it taken from your credit card?
If so phone your credit card provider and ask for any future payments to be blocked.
Then ask Experian for the money back.

If they refuse then dispute the transaction with the card provider.

chanz4

I have already contacted them and they are refunding, its the point that you call and still dont action so how acurate is things with them

RobertoMoir

chanz4 wrote: »

I have already contacted them and they are refunding, its the point that you call and still dont action so how acurate is things with them

Not to spend my life defending companies that don't need or deserve it, but you know what - sometimes mistakes happen. A better measure of a person or a company is how they deal with their mistakes once it has been drawn to their attention.

Dr_Cuckoo3

http://help.creditexpert.co.uk/help/CreditExpert_OOS/About_Experian/formal_complaint

They are covered by the Financial Ombudsman , but people don't like to complain about them

Will Experian be keeping a note of your card number incase you wish to use the service again in the future ?

Experian_company_representative

Really sorry for the error but happy we quickly put things right when you called back.

Certainly wasn't me you spoke to originally. I last worked in our call centre in the 90s!

James Jones