Computer Game Problems

Mupette

http://www.youtube.com/watch?v=GsqUZkmO-zk


WARNING THIS GUY IS A LIL UPSET AND SWEARS.... A LOT

ThumbRemote

bluenoseam wrote: »

I would also point you to the EULA (which i doubt you read) & license which WILL state that you accept intermittent outages in gameplay - such is unavoidable in games like this.

Just to point out that the EULA cannot override UK law, and so the sale of goods act would apply. The product should be fit for purpose, so while intermittent outages may be acceptable, serious and repeated outages are not.

Of course, as others have pointed out, UK law may not apply. In addition the OP would have to prove the fault is not down to their PC.

cardinalbiggles

unholyangel wrote: »

Uhm, do you mean if they are a UK company trading in the UK? Or do you mean they are an American company trading via the internet in the UK?

However:
14. GOVERNING LAW. This Agreement shall be governed by and construed in accordance with the laws of France.

So it is governed by French (more or less EU) law and not US law.

Unfortunately you cant impose the laws of another country on someone. Fair enough if you bought it in the US you are subject to US laws, in France by French law but if you buy it from the UK the only law that applies to you is the law of the land in which you are when you buy it; English law in England and Scottish law in Scotland and so on and so forth.

wealdroam

cardinalbiggles wrote: »

Unfortunately you cant impose the laws of another country on someone. Fair enough if you bought it in the US you are subject to US laws, in France by French law but if you buy it from the UK the only law that applies to you is the law of the land in which you are when you buy it; English law in England and Scottish law in Scotland and so on and so forth.

Are you saying that I can purchase an item over the internet from a seller in (say) China, and because I am in England I can impose English Law on the seller?
So if something goes wrong with the goods, I can then use Sale of Goods Act and get the seller to answer a claim in an English court?

I do find that difficult to believe, or perhaps I have just misunderstood you.

bod1467

Anyone can try to enforce any laws they like. But sellers won't give a stuff - they're only obliged to comply with the laws of the country in which they are based.

If it's an EU-based seller then their country will likely have consumer laws similar to the UK. But it it's outside the EU then the laws could be very different.

Long way of saying - I agree with wealdroam.

cardinalbiggles

wealdroam wrote: »

Are you saying that I can purchase an item over the internet from a seller in (say) China, and because I am in England I can impose English Law on the seller?
So if something goes wrong with the goods, I can then use Sale of Goods Act and get the seller to answer a claim in an English court?

I do find that difficult to believe, or perhaps I have just misunderstood you.

No that's clearly not what I said. I said you cannot impose the laws of another country on a consumer. What you have said is a fundamentally different issue.

AngeleDei

Getting back to the original question, Blizzard can and have refunded people I know (UK based). You have to tell them (support ticket) that you find their service unnacceptable (which it is as the game is currently down and has been the last two nights) and as such the game is not of the quality you would expect and that you want a refund in accordance with the sale of goods act. I know about 6 people who have done this and who have got their money back.

So, open a support ticket, state you want a refund and the reason why and do not budge from that stance. The service they are providing is dire. I'm a CiTP myself and if I was responsible for a release that proved to be this poor quality them I would expect to be dismissed. There are no excuses for it. Blizzard / Activision have just not got their netowrk protocols correct and have not invested sufficiently in their architecture. They have a history of doing this and yet they seem to get away with it. I for one will never buy from them again.

AngeleDei

Ps... try Torchlight (you get a free copy by preordering Torchlight 2), its supposedly what D3 should have been.

Also see: www. petitionbuzz .com /petitions /diablo3complaint

kelr101

Elle7 wrote: »

Secondly, whilst there was issues with Diablo on the first few days, there have been none recently. If you are still having difficulties, it is likely to be a connection or compatibility problem. The problems were annoying, and a great many people did return the game, but Blizzard did fix them. I covered the story for a newspaper, and most people can now access the game fine.

.

Ok - Now this quote above is not true. Diablo users are still experiencing problems with servers, downtime and maintenance problems and have been all week. Early this week they were down for over 4 hours in Europe (no problems in US), and last night they were again down for over an hour.

Blizzard are not providing appropriate support nor guidance when servers are down and it's not surprising people are after refunds!

It's only the fact that these fans have waited 12 years for this release that they are continuing to put up with the 'glitches'.

Blizzard should have released an offline version too, allowing users to play the game on there own without an internet connection.

Evilm

AngeleDei wrote: »

Ps... try Torchlight (you get a free copy by preordering Torchlight 2), its supposedly what D3 should have been.

Also see: www. petitionbuzz .com /petitions /diablo3complaint

Thanks for this hint. Torchlight is pretty much what I would have expected from D3 and doesn't require the online constant connection. And its only £15 on steam at the moment (for both T & T2) so much better than the £40~ or so I'd have to pay for D3!