Tesco Misprices Thread 14

Claire1458

woodbine wrote: »

frugo small bottled drinks(with the continental foods) sel 69p each or 3 for £1,went thru at full price refunded £2.14 dtd
extra ch..terfield

The 3 for £1 offer worked for me

beautybutterfly

damo5134 wrote: »

This is definately not correct!
You have been overcharged, so they should be giving you £12 back for the DTD. Why did they say this mistake does not qualify? any errors made should qualify for DTD. go back and demand it!

You can't really 'demand it' its not the law it's just policy, tesco will prob just say they reserve the right to change their minds at any point

gingermuppet

Thanks for you comments. I guy I spoke to kept saying 'but the price on the label is correct - it's £3'. I kept saying 'yes, but it also says on the label buy one get 2 free and I didn't get 2 free'.

Does seem somewhat slippery though!

mollymunchkin

Can I ask a quick question please from a slightly clueless person? I ordered the Fairy online and I wasn't sure if the 3 for £2 would be honored and of course I was charged 2 for £3. I understand that the DTD doesn't apply online but can I get a refund for the overcharge as the offer wasn't honored?

Thanks!

umelaf

umelaf wrote: »

the fairy is 2 for £3 in my store and its going in till as 2 for £3 but on line its saying 3 for £2 and i did shopping today on line and put 3 fairies but it charged me as full price each £2 can i get DTD if took them to my store or can i return them ?? can anyone help

please can somebody answer and if i return 3 fairies which is charged me £6 to the driver will this take the other discount i got from my order like £10 off as first order

izzeyb

beautybutterfly wrote: »

You can't really 'demand it' its not the law it's just policy, tesco will prob just say they reserve the right to change their minds at any point

Not when they have a sign displayed behind the customer service desk. If they refuse, you phone Head Office customer services, or do that anyway if you dont want to go back. If you get the right person on the phone when you explain, they are able to send you out a gift card to cover dtd. HTH

bargainhuntergill

umelaf wrote: »

please can somebody answer and if i return 3 fairies which is charged me £6 to the driver will this take the other discount i got from my order like £10 off as first order

No once youve got the money off your first order etc it doesnt matter if it drops below this.

beautybutterfly

izzeyb wrote: »

Not when they have a sign displayed behind the customer service desk. If they refuse, you phone Head Office customer services, or do that anyway if you dont want to go back. If you get the right person on the phone when you explain, they are able to send you out a gift card to cover dtd. HTH

I dot doubt that but what I'm saying is if you didn't get any joy out of HO you couldn't take them to court or anything because legally you don't have a leg to stand on

umelaf

bargainhuntergill wrote: »

No once youve got the money off your first order etc it doesnt matter if it drops below this.

thanks for replay

nightsong

beautybutterfly wrote: »

I dot doubt that but what I'm saying is if you didn't get any joy out of HO you couldn't take them to court or anything because legally you don't have a leg to stand on

Legally you DO have a leg to stand on. The offer Tesco makes forms part of a contract with them. They don't have to sell you the goods in the first place if they don't want to - for example, if the person on the checkout notices a mistake BEFORE she has rung up the item and you have paid, there is no contract and they can legally refuse to sell it to you.

BUT, once you have paid, the terms of the offer are binding on Tesco and you are entitled to a refund if they've got it wrong.

You probably wouldn't want to take them to court over £3 or whatever it is, but in theory you would be perfectly entitled to do so.