John Lewis refund policy

faddy

John Lewis currently have an item reduced by £50 for the next few days (end date is stated on their website), then presumably returning to its normal price. If I were buy at the reduced price, "lose" the receipt and return it in saleable condition, I'd presumably get the higher price back in vouchers?

It's an electronic item I'd be buying online. Would there be stickers on the packaging to show it came from John Lewis?

Dogger69

faddy wrote: »

John Lewis currently have an item reduced by £50 for the next few days (end date is stated on their website), then presumably returning to its normal price. If I were buy at the reduced price, "lose" the receipt and return it in saleable condition, I'd presumably get the higher price back in vouchers?

It's an electronic item I'd be buying online. Would there be stickers on the packaging to show it came from John Lewis?

They would ask you when you purchased it. If you choose to lie to them that would be pretty shameful behaviour. Also I am pretty sure they can trace high value electrical purchases, so hopefully your fraudulent behaviour would be spotted.

faddy

Dogger69 wrote: »

They would ask you when you purchased it. If you choose to lie to them that would be pretty shameful behaviour. Also I am pretty sure they can trace high value electrical purchases, so hopefully your fraudulent behaviour would be spotted.

I slightly simplified the story in my original post. A relative is offering to buy it as a gift to be delivered to me, and if I accept it the item will be with the intention of keeping it unless I find that I don't actually like it. So I wouldn't have a receipt, just a delivery note. The temporary price cut led me to speculate as to what the refund osition

I'm not sure that either the law or the morality is quite as clear cut as you're suggesting.

Any deception would only result in pecuniary advantage if without such deception the retailer would have failed to honour their published returns policy.

Voucher refunds at current selling price amount to the retailer buying back a saleable item at the price they would re-sell it at, whether the price has gone down, stayed the same or gone up, so they're not out of pocket in any event. And to put a hat on it, in this instance the temporary price cut is a manufacturer's promotion run by most retailers, so the market value of the item (as measured by ebay) has actually moved and may be expected to go back up. Why should the retailer gain from the increase in value rather than he who owns it while the price increases?

I don't recall any retailer asking about purchase date when I've returned an item without receipt. Are you suggesting that John Lewis would do so if and only if abiding by their own refunds policy would work against them?

ILW

I worked for Homebase many years ago when they had a 28 day no quibble returns policy.

A very large amount of Christmas tress came back mid Jan.