My New Car Doesn't Look Like it will arrive as sold - advice please

Jodi

Evening all,

I have bought a brand new Vauxhall Antara Deisel Exclusiv Front Wheel Drive model which I have signed a credit agreeement for and is due to arrive 8th June.

Before placing the order I asked if my order would have front/rear parking sensors and cruise control (the biggest selling points for me) and was told via e-mail the car would be identical as the demonstrator car which had this and more.

The issue I face is it seems it only has rear parking sensors and does not include cruise control. I put this to the Vauxhall garage yesterday in an e-mail and phoned the sales woman I am dealing with today.

She said she wasnt sure and couldnt confirm until the car arrived (do they not get an itemised list when a car is ordered). Where do I stand, what can I do and what should I do?

On my credit agreement it says I have 14 days to cancel so can anyone offer me advice?

Appreciate it!

Hintza

Read the T&C's carefully but I wouldn't be happy if the car varied from the spec agreed and I would either want a significant amount off the price or I would reject it.

I would send them a letter or email asking for clarification.

paddyrg

Best wait and see what actually turns up first? Could be a waste of time if it arrives to spec.

bod1467

Agreed. But there's nothing wrong with stating your concerns in writing in advance.

Remember - once it arrives you can still reject the vehicle under SOGA as SNAD (sold not as described). The finance company are jointly liable for the contract being correctly fulfilled, so I wouldn't worry really about the 14 day cooling-off period. (Section 75 applies to this just as it would to a credit card transaction).

Jodi

Thanks all. I'll wait and see what happens when it turns up 1st.

That's a weight off my mind for now.

Hintza

Jodi wrote: »

Thanks all. I'll wait and see what happens when it turns up 1st.

That's a weight off my mind for now.

Don't do that, at least talk to them and ensure they are sending the correct spec car. Otherwise you could be waiting months.

ACT NOW!

societys_child

Cross posting causes confusion

https://forums.moneysavingexpert.com/discussion/comment/53411987#Comment_53411987

or do you just want everyone to know you're getting a new car

Jodi

Apologies, just wasn't sure where I stood and what to do.

The person I'm dealing with wasn't in today but I emailed my concerns copying in their e-mail confirming before I placed order it would have everything.

Asked them what they will do if it doesn't arrive as promised and now I wait