Refund pending (£1400) Close case?

sham63

I think I know the answer but just to confirm - I returned a high value item (£1400) as SNAD, seller very cooperative and refund issued (I did not have to raise a dispute - they agreed & all messages between us have been via Ebay)

However, the refund is 'pending' in my PayPal account (meaning the funds are coming from the sellers bank rather than cleared funds in their PayPal account).

They have sent the normal 'mutual' request so they get their fees back. This would involve agreeing & closing their case.

Am I right in thinking I should not close the case until the funds have cleared? It's a business seller so in theory they could go bust before the funds clear(highly unlikely but not impossible!) - I would then still be in a position to raise a SNAD claim.
Thanks!

hermum

I would only agree to the mutual after the refund's cleared.

Invalidation

Dont do anything untill your money's back into your Paypal account and then you have transferred it to your bank account
Trust no one especially Ebay and Paypal.

wants.to.be.debt.free

i agree - only agree after funds have cleared

Strapped

I agree, don't agree until you have the money BUT also remember that if you don't reply to a mutual request then the seller can close it in their favour after 7 days anyway - so check the ££££s are in your account before then.

sham63

Strapped wrote: »

I agree, don't agree until you have the money BUT also remember that if you don't reply to a mutual request then the seller can close it in their favour after 7 days anyway - so check the ££££s are in your account before then.

Didn't know this!

The cancellation request was submitted prior to the refund

So in theory they could close the case before my refund has cleared? That's a bit worrying.

the_lunatic_is_in_my_head

Don't worry the mutual cancellation won't have anything to do with the refund. If the refund fails then Buyer Protection will cover you if the item falls within the requirements.

It is likely to be pending if the seller made a refund without having Paypal funds or a back up funding source, thus the funds are moving between the seller's bank and Paypal.

Keep an eye on the time if you need to open a case it has to be done within 45 days of payment.

sham63

ludovico wrote: »

If the refund fails then Buyer Protection will cover you if the item falls within the requirements.

I thought that by cancelling the transaction it would not be possible to open a new case at a later date?

hermum

I've just had a search & found this on the help pages
How do I get a final value fee credit?
If you issue the refund with PayPal and refund at least up to 80% of the item price (excluding postage costs), you will automatically receive your final value fee back.
The final value fee will be credited to your seller account with the next billing cycle.

So it doesn't look as though they even need to ask you to cancel.
For the amount of money involved, I would phone ebay & ask. You don't want to find out that you've done it wrong.

the_lunatic_is_in_my_head

The mutual is separate from the resolution centre, its just for the seller to reclaim their fees really. For reassurance eBay can't hand away your protection, their terms are legally binding under UK consumer law and the program is the cornerstone of the marketplace to install trust, if it was full of loopholes for sellers it would be worthless.