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Shanes_Angel
Posts: 30 Forumite
I bought a new printer from a shopping channel in October last year. There is now a problem with the printer and I just want to know if I should contact the shopping channel or the printer manufacturer to try to resolve the problem.
Can anyone help please?
Thanks in advance
Can anyone help please?
Thanks in advance
0
Comments
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Your contract is with the retailer (shopping channel). But as it is more than 6 months since purchase then they can legally request you provide a report that confirms the fault was inherent (present at the time of sale but only now showing) and not caused by misuse.
In such a situation it can sometimes be easier to deal with the manufacturer - especially if they have a warranty in place (and you have registered the printer with them).0
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