Negative feedback from non-paying bidders

charlies_mum

Finally Ebay are doing something about this. I received this message this morning.

[FONT=Arial, Helvetica, sans-serif]We want to protect you from unreasonable or abusive behaviour from buyers.
[/FONT][FONT=Arial, Helvetica, sans-serif]From May onwards, when you open an unpaid item claim case, all related Feedback and detailed seller ratings will be blocked or automatically removed. This applies whether you’re using Unpaid Item Assistant or not as long as PayPal is the only payment method and no local pick up is offered.
[/FONT][FONT=Arial, Helvetica, sans-serif]By introducing this change, we're aiming to ensure Feedback is an accurate and fair reflection of the service you provide, and will continue building a fair eBay trading environment[/FONT]

chemical.galaxy

That's good.
Does that apply to positive feedback as well then.

charlies_mum

Reading it, it looks like all feedback whether it's positive or negative. Not sure why a non-paying bidder would leave a positive ?

chemical.galaxy

A non paying bidder can't leave feedback and gets a strike if they don't pay.
If they do pay after a case is opened on them they can leave any feedback they like.

I assumed what Ebay is saying is that if you do open a NPB on buyers they can't then leave you feedback whether they pay or not.

Perhaps some sellers are worried about retaliation by the buyer and don't dare open NPB's

thriftymanc

chemical.galaxy wrote: »

A non paying bidder can't leave feedback

Unfortunately they can, and do, as I've had the misfortune of experiencing myself I guess that's exactly why the rules are changing.

porto_bello

charlies_mum wrote: »

Reading it, it looks like all feedback whether it's positive or negative. Not sure why a non-paying bidder would leave a positive ?

I've seen it happen.

Sometimes the NPB leaves some sugar coated comment because the think it'll get them off the hook of paying.

Other times, the NPB will leave a positive feedback and a negative comment, thinking that eBay will leave it alone because it's a positive.

RFW

chemical.galaxy wrote: »

I assumed what Ebay is saying is that if you do open a NPB on buyers they can't then leave you feedback whether they pay or not.

Perhaps some sellers are worried about retaliation by the buyer and don't dare open NPB's

In my experience the late payers, who have had cases opened, leave positives but wreck the DSRs.

Crowqueen

What happens if a buyer pays though?

charlies_mum

Crowqueen wrote: »

What happens if a buyer pays though?

Good question, I assume that once the NPB is filed against an item, no feedback can be left, even if the buyer then pays.