Dreams Bed 6 weeks late!!

Claireaabella

Hi there wondering if anyone can help me?

Ordered a bed from Dreams beginning of March and given a delivery date of "mid April" , now nearly into May and still no bed (we have been on a mattress on the floor since April after we binned our orginial bed)

We have been given a delivery date for Friday so today I called Dreams to complain and see what could be done about the extra weeks we have had to wait and possible compensation.
I was advised they will not discuss compensation until we have received the bed and to call back after Friday.

This worries me, if we call back after we receive the bed can they refuse us compensation? Are they allowed to make us wait until we have received and accepted the goods before we can sort something out? I want to know because if we were not awarded some compensation I would be cancelling the bed and going elsewhere.

If anyone knows the ins and outs?

Thanks =]

InsideInsurance

Need to read the terms of your contract! Most will state that delivery dates are estimated and in no way guaranteed and so any "compensation" is simply a guesture of good will from them and no way enforceable.

It does sound a little bit like cutting off your nose to spite your face though to wait until now, then cancel it, order through another company and have to wait another 6 weeks or more for their delivery times

Claireaabella

Thanks for your reply =]

It states in the terms 28 days wait unless otherwise stated. The reason we have had to wait 6 weeks longer is because the bed was "out of stock"

We do want the bed but after having to sleep on the floor for 6 weeks we want to know that some kind of compensation will be awarded. If they feel that waiting 6 weeks longer doesnt deserve compensation then Dreams isnt the company I would want to give my money to as clearly customer satisfaction isnt their priority.

Just worried as feel once we have the bed they will be happy to ignore us and just wanted to check.

Thanks for your advice

viv0147

Before you make any rash decisions sleep on it

Claireaabella

Thanks Viv! Wonderful advice. Might have to wait until Friday to do that =P