Boiler repairmen messing me around

Spikie

Hi, hope this is the right place for this.

In a nutshell, our boiler broke. We have insurance, so we invoked it and arranged for the thrid party engineer to come fix it. He declared it in good health, 30 mins after he went it went again.

Same happened the next half dozen visits, they come and reset the boiler and it works (I agree) for 30 mins, then stops. But they won't stay to see that.

At the request of my insurer, I got an independant engineer to come look and give an opinion. He said it was an amazingly common problem and was a circuit board needed changing. I told the engineers, they said they disagreed and carried on reseting and saying it was fine.

I've told the 'head office' about the impartial engineer opinion and they have pretty much said 'oh, well, we're not seeing that, so we're not changing that part'.

All very annoying in itself, but I have missed a lot of work to let the engineers in (I book an after work slot, they turn up 2 hours early and ring asking where I am. They ring my wife instead of me, they are basically useless).

Anyway, I'm keeping this in a nutshell, so just as general advice, any tips? Can I get my lost earnings back off them for starters, especially as they won't stick to the time slots?

Any help would be appreciated! And any details you need let me know.

Ionkontrol

Make and model of boiler?

Pugwash69

And which insurer?!

keystone

Ten gets you five its Homeserve.

Cheers

Edit: and you are finding one of the reasons why the advice here is invariably to self-insure. In r espoect of your question you stand no chance whatsoever of making a claim against them for lost earnings IMHO.

plumb1_2

keystone wrote: »

Ten gets you five its Homeserve.

Another 10 for Suprima.

Spikie

Ionkontrol wrote: »

Make and model of boiler?

Potterton Suprema 50 (10 to Plumb1!)

The insurer is Swinton.

Shame about the lack of a claim

gas4you

When it locks out, can you reset it straight away and it works?

macman

Cancel your policy, then put the savings towards an annual service by the independent engineer, who clearly has a clue what he is doing.

Fed_Up_Tradesman

Your misconception is evident from the title:

Boiler repairmen messing me around

They're not boiler repairmen now are they.

They're usually covert, undercover boiler salesmen who will do anything to get out of repairing your boiler.

Still, nice big corporate brand, plush offices, snazzy marketing campaign ...

and yet, no repaired boiler ...

When will they ever learn.

Pugwash69

What they said. I have no insurance on my oil-fired boiler, but a local chap (same area code at least) turned up when I couldn't get it to fire up once, charged me £20 and said it didn't need a new part.

I keep his business card inside the boiler's front hatch.