Barclaycard - Breach of personal data

ILW

What are you hoping for?

StuC75

I would be more concerned that your security questions had the obvious correct answers!!!

My security answers are nothing to do with the questions!!

redpete

gawuffy wrote: »

The reply noted my concerns that the account's security had been breached, and confirmed that after 'listening to the call' this is not the case. Interesting as I now have a copy of my brother's itemised phone bill that shows he called them on that day.

They haven't denied the call took place, just that there was no breach of security. I would guess they asked the security questions on the account and your brother gave answers that matched yours; as far as their procedures went they had satisfied themselves that the account was your brother's.

bengal-stripe

redpete wrote: »

I would guess they asked the security questions on the account and your brother gave answers that matched yours;

Mother's maiden name is likely to be the same!

RichL74

gawuffy wrote: »

I'm not sure what investigation takes up to eight weeks to carry out, so I'll be giving them a call on Monday...

You dont really think they are doing their best Professor Layton impression do you going round with magnifying glasses and notebooks solely investigation your complaint and nobody elses?

Like the whole of Barclaycard has come to a standstill while they conduct a witchhunt?

redpete

bengal-stripe wrote: »

Mother's maiden name is likely to be the same!

and maybe place of birth, first school, name of first pet...