Hotel booked through Expedia, but no availability

od017

Hi,

I booked a hotel through Expedia yesterday, and received two confirmation emails from Expedia - one yesterday, one today. Having spoken to the hotel this morning about a separate issue, they tell me they are already fully-booked for the dates I booked through Expedia.

This is for the weekend of an extremely popular sporting event, and other rooms are disappearing by the hour.

Is there any action I could take?

Many thanks in advance.

dickydonkin

od017 wrote: »

Hi,

I booked a hotel through Expedia yesterday, and received two confirmation emails from Expedia - one yesterday, one today. Having spoken to the hotel this morning about a separate issue, they tell me they are already fully-booked for the dates I booked through Expedia.

This is for the weekend of an extremely popular sporting event, and other rooms are disappearing by the hour.

Is there any action I could take?

Many thanks in advance.

It is quite possible that their full occupancy is also incorporating your booking.

I recently attempted to book a room direct with a hotel online and the dates were shown to be full - however, I did book the very same hotel with Expedia without a problem as I suspect they would have been allocated a certain number of rooms to sell.

Your expedia confirmation should provide an expedia reference and a hotel reference. I would contact the hotel again and quote the reference to see if they can confirm that they have received your reservation.

I have never had any problems with Expedia so I wouldn't panic yet.

Evilm

I would check with Expedia but the Hotels usually give them a block of rooms and count those as sold so they don't double book. Its the safe way to do it as otherwise you get what we ended up with once - the third party site had booked the room out of their 'allocation' not knowing the hotel had actually sold all the rooms already themselves. When they sent the list through to the hotel of recent bookings they had to tell me and cancel my booking.

Check with Expedia. Also check with the hotel directly asking if they have a booking through Expedia for you (which your first post doesn't really show if you actually checked this or just got a standard 'we aren't taking any more bookings for that weekend' without the clarification).

hcb42

Expedia usually (with every chain I have ever worked for) has real time availability and connectivity. Not the case with the other big names ie late rooms and lastminute .

Hotels do not generally need to give allocations to Expedia. In fact apart from superbreak most hotels would not give allocation at all. Perhaps they are just genuinely overbooked..
.?