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NS&I online service registration (premium bonds) taking 5 weeks

In case others are waiting for this service...

On the NS&I website this registration process to manage PBs and other NS&I accounts online (from sending in a signed form yo receiving your login details) is estimated to take 10 days, yet on chasing today we've been told there are delays of 5 weeks due to the demand!

http://www.nsandi.com/register-our-online-service?ccd=NQPPAA
and
http://www.nsandi.com/savings-premium-bonds

Comments

  • isofa
    isofa Posts: 6,091 Forumite
    Just an update to this NS+I shambles - still nothing, chasing on the phone today they still have no idea how long registrations will take, estimating 4-5 weeks, which passed long ago...
  • guesswho2000
    guesswho2000 Posts: 1,703 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Uniform Washer
    They're useless at the moment, I moved two months ago, updated addresses by post and sent reg forms for online access - Saturday a letter arrives asking me to sign a form. Two months! :(
  • isofa
    isofa Posts: 6,091 Forumite
    Glad it's not just me then, still nothing. It's amazing that banks will just as many customers as NS+I can setup on-line access in a couple of days, including letters to confirm details.
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