PPI claim waiting time???

oliviasmummy

I sent off our claim for mis-sold PPI on our mortgage from 2007 on the 3rd April to legal and general as they deal with AWD claims. Since then we have had a letter back saying they received the complaint at the beginning of may and received a phone call last Monday to discuss the claim just asking if there was anything further we could remember etc , they also added onto the complaint the fee we paid to AWD for their advice as suggested by someone on here. I thought the timescales for a response was 8weeks which takes us to 31st of May but is this just a response to the complaint or an answer?? The guy on the phone said he would be dealing with our claim last week so really hoping to hear something from them very soon. Can someone tell me whether the 8weeks is for an answer if they don't request more time or just contact in general can they keep dragging out with sending letters or phone calls?? I'm hoping not as out old immersion boiler has packed in this weekend and hoping to get central heating put in with some of the money. Many thanks

[Deleted User]

oliviasmummy wrote: »

Can someone tell me whether the 8weeks is for an answer if they don't request more time

It's for a "full and final" answer.
Don't "spend" the money before it's awarded, though, there are no guarantees.

oliviasmummy

Thanks I thought that might be the case but wanted to check. We won't be spending any money till we have as we have no other means to do that. Just don't want to waste money on getting the current boiler fixed if we will be getting the money soon to be able to do the long term change. We have a boost button on the top element which we are using for washing up and bathing the kids but my mum only lives 2 doors away so we been using her shower can live with that at the moment we are not completely at a loss. Lol

magpiecottage

The situation is:

1. The firm has 8 weeks to get a final response to you OR ask for more time
2. If they ask for more time you can go to FOS straight away
3. If you do go to FOS it will probably be well into the winter before you get an outcome
4. If you wait for Legal & General it is more likely to be weeks
5. It is late May and we are unlikely to have really cold weather for some months (apart from the Jubilee weekend).
6. If you go to FOS we probably will get cold weather before the matter is resolved
7. We had a nice new Worcester Bosch boiler fitted in April of last year for about £2,200 - that is less than the fee for ongoing services charged by AWD.

I would hang on for L&G, I think.

oliviasmummy

Thanks Magpiecottage, We were thinking along the same lines in terms of weather we have managed with the heaters we have had in house for last 5years and some of them have been bloody cold but will def hold out. I live in the Leeds area if you are anywhere near and could recommend anyone if we are successful would really appreciate that we are wanting the Worcester Bosch too so fingers crossed. Hopefully will hear something soon I think the 8weeks is up next weekend and they haven't requested more time yet but the guy on the phone gave me the impression he was dealing with it last week and we should hear something maybe it will take 4weeks for them to let me know like it did in first place lol

Lyndsey1976

Hi everyone

I'm new to this site so please forgive me if I've posted this in the wrong area!!

I'm currently at 5 weeks into a claim with the Halifax, does anyone know if they are still upholding claims?

OobieDoobieDoo

Lyndsey1976 wrote: »

Hi everyone

I'm new to this site so please forgive me if I've posted this in the wrong area!!

I'm currently at 5 weeks into a claim with the Halifax, does anyone know if they are still upholding claims?

Hiya

You may be better writing this as a new thread so that someone can see it x