Unpaid Item: as a seller, can you be negged?

Bromley86

Just wondering what the state of play is. Obviously I'll open the Unpaid Item dispute either way (no response from buyer & I can see them using eBay), but the link below indicates that (in 2010 at least) the precise mechanics of how you open the dispute affects whether you can receive negative feedback or not.

http://thebrewsnews.wordpress.com/2010/07/10/fact-or-fiction-nonpaying-bidders-can-leave-negative-feedback-for-ebay-sellers/

Not that I can go the fully automated route anyway, as I allow people to have outstanding items for quite some time so they can get combined postage.

notbritishgas

you can open the Unpaid Item dispute 4 days after the item ended.

1) If the buyer does not pay after a further 4 days you close the case, get your fees back, the buyer gets a strike and cannot leave feedback.

2) If the buyer pays during those 4 days you should send the item, the buyer can leave any feedback they like. Even if you do not send the item the buyer can still leave feedback.

TKPeters

Yep, if you open & close a UPI then the buyer cannot leave feedback & any feedback already left will be removed

Crowqueen

Yup, agree fully with the others.

It is also dependent on how you behave prior to payment, though, as people can still leave feedback if they pay. If you hassle someone for payment, or send them too many emails before you can open the dispute (or even after), then the chances they will pay simply to leave a neg increase.

I've found no non-payer of mine has ever left a neg - but then I don't badger people for immediate payment, and I keep the dispute correspondence to a polite, professional minimum. I strongly suspect people who complain a buyer has paid and left them a neg during a dispute provoked them into doing so.

Bromley86

I know Crow, they have you over a barrel . Don't worry, I've been nice (no pressure, no email spamming), attentive (combined invoice on last purchase, gentle & carefully phrased reminders) and understanding (10 days since combined invoice, 3 weeks since 1st purchase).