Holiday Cancellation Woe - Followed Procedures

jackieblack

andygb wrote: »

As the OP booked the holiday for July, and those are Shearing's rules, then surely the OP only has to forfeit the deposit as there are over 29 days to go.
Not a good advert for Shearings as they are definitely trying it on and cannot be trusted.

That is also how I read it.
Deposit plus any administration fees that may have been added.

mcc100

andygb wrote: »

As the OP booked the holiday for July, and those are Shearing's rules, then surely the OP only has to forfeit the deposit as there are over 29 days to go.
Not a good advert for Shearings as they are definitely trying it on and cannot be trusted.

I see the OP has not returned to this site since starting this thread on Sunday. I hope that when she does she tackles Shearings and lets us know the outcome.

If what she says is true then their actions are disgraceful.

Anna*_2-2

Thank you for all your responses. I contacted my solicitor today, and as I had followed all procedures, Shearings are in the wrong here. I contacted the Customer Services Manager and she would not refund any of the money that I had paid. Instead, as a 'good will gesture' she offered me another holiday for the same amount that I had already paid (meaning I would be going on a holiday for the money I had already paid. Not exactly 'good will'.

To the small claims court I go, just for point of principle really.

I wouldn't recommend Shearings to anybody.

littlereddevil

I can't believe you paid them more money when you knew you weren't going on the holiday. Good luck with your claim

Archergirl

Why not just claim on the insurance?
The SCC will be stressful.

vax2002

They could never successfully claim more than they had taken in deposit, thats what a deposit is.

You should have told them to take a running jump.

mcc100

It really does make you wonder if this is a common ploy by Shearings.

I would assume that many of their customers are of retirement age (sorry, I'm trying not to be ageist), and are more likely to accept whatever Shearings tell them.

George_Michael

mynameistallulah wrote: »

It does sound like you were both at fault - they did not respond to correspondence, but you cannot verify they ever received it.

I see no grounds for complaint, put it down to a learning experience and move on.

I totally disagree with this.

The OP sent a letter, which may or may not have been received, but they also sent a message by using the webform supplied on the Shearings website and they have a screenshot stating that this was done.

The webform went through as it said that it had been delivered successfully and I have a screenprint of that.

It may well have been missed, ignored or deleted once it arrived with Shearings, but this isn't the fault of the OP, and they have verifiable proof that they followed the required procedure.

mcc100

George_Michael wrote: »

It may well have been missed, ignored or deleted once it arrived with Shearings, but this isn't the fault of the OP, and they have verifiable proof that they followed the required procedure.

Even if it was missed, ignored or deleted, the OP can even now cancel the holiday in writing and only lose the deposit because she is not travelling until July which is more than the minimum 29 days shown in the terms and conditions.

Anna*_2-2

littlereddevil wrote: »

I can't believe you paid them more money when you knew you weren't going on the holiday. Good luck with your claim

I had no other option as they threatened me with debt collectors if I did not pay the rest of the fee over the phone immediately.