Problem accessing Sky News online

Hungerdunger

For some time now, when I try to access Sky News through their website at news.sky.com I get a very low quality picture with this message:

Sky news International Edition. Sky New's full version is only available in UK and Ireland.

Now I am definitely in the UK, (unless someone at Sky doesn't think that Wales counts) so can anyone tell me why Sky think I'm not in the UK and how can I convince them that I am?

Figment

Are you using a proxy server?

Hungerdunger

No.

However I think this may be a Firefox problem. Rather belatedly I've just tried accessing Sky using Internet Explorer and it works fine. I've looked in Options in Firefox and can't see any settings which might lead Sky to think I'm not in the UK.

Perhaps someone else with Firefox could try it and let me know of it does the same thing.

debitcardmayhem

Hungerdunger wrote: »

No.

However I think this may be a Firefox problem. Rather belatedly I've just tried accessing Sky using Internet Explorer and it works fine. I've looked in Options in Firefox and can't see any settings which might lead Sky to think I'm not in the UK.

Perhaps someone else with Firefox could try it and let me know of it does the same thing.

I have no probs using firefox on my linux box/w7 but make sure that it is allowing pop-ups in preferences/options

Hungerdunger

UPDATE: I've just cleared the Firefox browsing history (which went back several months) and now it's fine. It would still be interesting to know why it went wrong in the first place.