Non working Game Cube

Norfolk_Jim

Hello all - I bought a Game Cube on E-Bay on behalf of my son who used his birthday money to pay for it.
It was described as tested and working.
Recieved it today - very well packed but it does not work. The disc does not spin and I get the message "Insert Disc" on the screen.

This is the first time I've ever had something arrive not working so I was hoping for some advise here about the return.

What service should I use to return it? Is Recorded Delivery OK or do I need a different service?

If I return it but dont open a dispute will I make a problem for myself if the seller does not refund?

If the seller refuses to refund return postage, is there anything I can do about it? I anticipate it will cost a few pounds to send it back - it came by Hermes.

I've not heard from the seller yet but I thought forwarned is forarmed, Many thanks

Obviously_the_best

I'd just tell the seller, and ask if they could pay the return postage, if they're a good seller they will pay the return postage (£3.30 https://www.myhermes.co.uk) or they may not even ask for it back. If they are a bad seller they may ask for it back then not fully refund you, this is why it's essential to use a tracked service such as myHermes. If they do not fully refund you then you can take the matter to an eBay SNAD dispute.

theonlywayisup

Dear Seller,

Thank you for the very quick dispatch of XXX it arrived this morning and was well packed. We have tried insertd a disc but cannot get it to work, we get the error message xxxxx. I wonder if you can advise?

Thank you, Buyer.