We'd like to remind Forumites to please avoid political debate on the Forum. This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

Online misprice query partially delivered...

sorryaboutmywife
sorryaboutmywife Posts: 790 Forumite
in Consumer rights
I ordered 2 sets of six plates online, at a really good price. The website is one of those that groups suppliers in one place, like a homewares market place.

One set has been delivered.

I rang to query where the other set was. They said they would contact the supplier, but they rang back to say they wouldn't be sending them as there was a pricing error and wasn't I lucky that they were letting me have one set at the misprice.

My query is that according to their website the contract is formed upon me receiving an "order despatched" email. This stated 2 sets on it (as did the delivery note) so are they obliged to send me the other set?

TIA
:starmod: DO IT NOW :starmod:

Comments

  • somethingcorporate
    somethingcorporate Posts: 9,449 Forumite
    Legally I think that they are obliged to. Making them do so is another matter unfortunately.

    Have they offered a refund for the mis-priced second set?
    Thinking critically since 1996....
This discussion has been closed.
★ ★ ★ Meet your Ambassadors

Categories

  • All Categories
  • 347.9K Banking & Borrowing
  • 251.9K Reduce Debt & Boost Income
  • 452.2K Spending & Discounts
  • 240.3K Work, Benefits & Business
  • 616.5K Mortgages, Homes & Bills
  • 175.4K Life & Family
  • 253.6K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16K Discuss & Feedback
  • 15.1K Coronavirus Support Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.
Update Your Picture