talk talk offer i need some help!

adamski9471

hi i am new to the forum and need some help as customer services is useless!We are currently on the essentials package with a calls boost costing £25.50+ £1.90 paper bill charge.our contract ends 4th june,i called to see about cancelling then re-aplying to get the latest offer-£3.25 mnt+£114 pre paid line and £50 tesco voucher.
1.was told a re-connection fee of £150 would have to be payed.
2.was told a cancellation fee and line rental was to be payed even tho we pay a month in advance.
3.was then told i could go online and would qualify for the offer.this will not work as i am currently using talktalk.When inputting my number and postcode i get directed to my acc and not allowed the offer.
when i click no number/line i get a message "there seems to be no line at this adress,book a technition to install aline" This is really STRANGE as there is definately a line cos we use it! i know its a bit long but would appreciate any help on this thanks.

diamonds

Sounds dodgy... try here http://www.talktalkmembers.com

poshparrot

When you phone them up next, you should be able to move onto the essentials package without any charges or bill interruptions - with regards to rejoining just for the sake of a £50 tesco card which isn't guaranteed is not worth the risk.

I recently renewed my grandmothers contract and they gave her half price essentials for 12 months and I paid the value line rental on top, the exact same package you are trying to get - I don't see why there should be any problems