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Santander e-saver blocked
Kloogs
Posts: 1 Newbie
On the 24th April I transferred £300 into my Santander e-saver account. Unfortunately a week later I had need of the funds (but that's the point of savings right) and tried to withdraw it. I was told that my e-saver was blocked due to insufficient ID, despite me sending all required docs when I opened the account. n speaking to customer service I was advised they can't help and I would need to take some ID into my branch so they can send it to the relevant team.
I went into the branch the same day and handed them my ID which the faxed off and gave me a copy of the proof of sending. They advised this could take 3 working days. 3 days later I tried to transfer the money once more and was unable to due to the block on my account. I called CS on 30th April and I was advised that it would be unblocked by the close of business On Tuesday 1st May.
Surprise surprise it still wasn't unblocked and I was advised once more to sit tight and wait. Fast forward to 9th May when I got fed up of being told it will be clear tomorrow, I asked to speak directly to their complaints department. Once again the told me there was a block on my account and then they said my ID had never reached the relevant branch and I would now have to post ID through to them. I said it wasn't acceptable and the guy on the phone managed to come up with a solution.
He said he would fund my bank account with £300 and then when the block was lifted (which he would organise) Santander would just take back that £300. He also offered me £150 compensation, he said we would discuss this on Weds 16th May when he would call me up to resolve my complaint. Guess what he never called so I phoned up today to be advised that my complaint had been closed, I still have a blocked savings account, I have received no compensation so I asked to speak to the chap I originally spoke to.
Well he was on the phone so I was promised a call back in 2 hrs......yup no call back was received and when I phoned back he had left for the day.
I truly can't believe the levels of service offered by Santander, I just wish I knew how I could combat their behaviour.....
Rant over.
I went into the branch the same day and handed them my ID which the faxed off and gave me a copy of the proof of sending. They advised this could take 3 working days. 3 days later I tried to transfer the money once more and was unable to due to the block on my account. I called CS on 30th April and I was advised that it would be unblocked by the close of business On Tuesday 1st May.
Surprise surprise it still wasn't unblocked and I was advised once more to sit tight and wait. Fast forward to 9th May when I got fed up of being told it will be clear tomorrow, I asked to speak directly to their complaints department. Once again the told me there was a block on my account and then they said my ID had never reached the relevant branch and I would now have to post ID through to them. I said it wasn't acceptable and the guy on the phone managed to come up with a solution.
He said he would fund my bank account with £300 and then when the block was lifted (which he would organise) Santander would just take back that £300. He also offered me £150 compensation, he said we would discuss this on Weds 16th May when he would call me up to resolve my complaint. Guess what he never called so I phoned up today to be advised that my complaint had been closed, I still have a blocked savings account, I have received no compensation so I asked to speak to the chap I originally spoke to.
Well he was on the phone so I was promised a call back in 2 hrs......yup no call back was received and when I phoned back he had left for the day.
I truly can't believe the levels of service offered by Santander, I just wish I knew how I could combat their behaviour.....
Rant over.
0
Comments
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Come on now .........................
For many years people have been moaning about Santander ..... every review tells you to beware of their extremely poor Customer Service ...!!!!!Bringing Happiness where there is Gloom!0
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