Warranty minimum 2 years on all consumer goods EU Directive 1999/44/EC

youngmale1967

Any reasons why this not part of British Consumer Law

Directive 1999/44/EC, May 1999 from the European Parliament stipulates that by 1st January 2002 all member states must have altered their legislation to comply with new consumer laws. These new laws will ensure that all new consumer goods, including cars, carry at least a two-year warranty and used consumer goods have a minimum of a one-year warranty.

SuperHan

Because the Sales of Goods Act is a better and inclusive law.

SuperHan

http://www.guardian.co.uk/money/2011/feb/05/how-long-electrical-goods-guaranteed


Read that to understand! You'll got shot down in flames in these parts for complaining about any "Secret EU Law".

CoolHotCold

Quick, delete the post before Esquil see it.

wealdroam

youngmale1967 wrote: »

Any reasons why this not part of British Consumer Law

It is part of 'British Consumer Law', whatever that is.

Any reason why you think it is not?

youngmale1967 wrote: »

These new laws will ensure that all new consumer goods, including cars, carry at least a two-year warranty and used consumer goods have a minimum of a one-year warranty.

That isn't what it says.

jkkne

Ssssh....

They'll all find out about the secret law that guarantees all goods are guaranteed for life if you pay with beans

youngmale1967

Many thanks, just my Sony DVD Redcorder/player packed up twice within 13 months.

wealdroam

youngmale1967 wrote: »

Many thanks, just my Sony DVD Redcorder/player packed up twice within 13 months.

Oh.

somethingcorporate

Then read the FAQ.

If you can prove that the fault was inherent you are due a remedy.

rainio

I called argos asking if an air conditioner had a warranty and was told Argos provides one year warranties for their products.
On asking about the above eu directive I was told argos does NOT abide by it, but, instead, has it's own "6 year duty of care" which means if a fault occurs within this timeframe (after the 1 year warranty):

- the purchaser must pay for an independent evaluation of the fault to determine it is not the purchasers fault
- if the evaluation determines there is a fault then argos will refund/gives vouchers for the cost of the product, but PRO RATA of the time it has been purchased for.

I mentioned to the women that it sounds as though argos is trying to not abide by the directive and she said "No, we are, we have the 6 year duty of care blah blah blah". (Taped the conversation, BTW).

Is Argos allowed to do this?

Thanks.

Forwandert

rainio wrote: »

(Taped the conversation, BTW).

Is Argos allowed to do this?

Thanks.

Do what? I don't think you understand what your talking about so just delete the recording and be happy with the way Argos are fullfilling all their obligations.