Citroen Finance/Banque PSA Any rights?

sbourne

Good Evening

I was hoping you could assist me in this very stressful situation.

I recently voluntarily terminated my finance agreement with Banque PSA through Citroen. A company collected the vehicle on 15th March and inspected it and took it away. At the time my husband signed the form, acknowledging "minor scratches and stone chips" and the car went away. Today 16th May we received a letter from a solicitor stating that we owed £465 for additional damage on the vehicle found on the second inspection on 19th March. The letter states that this should be received no later than 10:00am on 22nd May 2012.

We called the solicitors to query this and were told that the intiial paperwork my husband signed said that a second inspection may be carried out, we reviewed the paperwork and this small print is there, barely!

If we would have received the letter after the inspection, I would have queried the additional comments, and if I was able to look at the problems myself and could see that this was a fault of ours I would have just paid.

The letter has taken almost two months to come out to me, and to give me less than a week to pay up, I am quite frankly distraught. I have been a Citroen customer for over 5 years and have never missed a payment.

I have two young children and am struggling to make ends meet as it is.

I just wondered where I stand with appealing this. I have tonight emailed Citroen, the collection agents, and the solicitors to complain and have asked them to investigate. As they took 2 months to send the letter out and I no longer own the vehicle, am I liable for this?

I have queried the fact of where the car was stored during the 4 days between collection and the second inspection as the additional issues could have been caused during this period.

Can anyone offer any advice please