eBay helping on refunds?

hobo28

Hi all

About a month ago I purchased an item from a registered business seller. After I received the item, I realised I didn't need it so I contacted them about a refund.

I received a reply to say that they would accept a return within 7 days but charge a 25% restocking fee. That was acceptable to me so I sent it back via recorded delivery.

Since then I've been waiting. I've sent them several e-mails. I initially got a couple back saying they would refund when they received the item and processed it. I've since sent them proof of delivery and since then nothing. No responses to my e-mails. Just a big black hole.

My question is what do I do now? Can I still dispute this with eBay or am I stuffed cos I received the item? What about Paypal? Will they help in this instance? Or is my only recourse small claims court?

Thanks

frivolous_fay

Ok

Please say you still have a copy of the tracking number, ideally the original recorded delivery slip?

Have you tried tracking the package? If it shows as delivered, you've got a good chance - if not, it could be much harder.