Council losing documents in benefit claim.

boneofo

When you send proofs for a council benefit application which are recorded delivery and the council admit receiving but get lost, do the rules say claimants lose out because you have not provided the material needed for your claim ?

dt3887

key rule is to always send copies for this very reason, or go into the council office directly give copies and get a reciept, that way if tey lose them, your not screwed

CIS

When you send proofs for a council benefit application which are recorded delivery and the council admit receiving but get lost, do the rules say claimants lose out because you have not provided the material needed for your claim ?

Playing devils advocate - the council know they received a letter but if there is no record of what was in the letter then how are they to know it contained the documents which are claimed to be in their ?

The answer to this gives the reason why they would be asking for further proofs.

rogerblack

boneofo wrote: »

When you send proofs for a council benefit application which are recorded delivery and the council admit receiving but get lost, do the rules say claimants lose out because you have not provided the material needed for your claim ?

If you can provide another copy - then the rules are generally that it was assumed that it arrived on the original date, and will be treated that way.

If they were sole copies of documents, that can't be obtained again - this gets harder.

But this is the prime reason why you should send recorded.

If they do not backdate - appeal the decision not to backdate.