ebuyer: delivered wrong item, will they send correct item?

alinwales

A bit more detail than the thread title:
Ordered a keyboard from ebuyer ( a little wireless one). It was a bit of a bargain, around £12 - other retailers were selling it for £40-50.
Received the package from ebuyer yesterday, and I got a sandwich toaster!
This sandwich toaster is worth around £15 - so worth around the same price as I paid for the keyboard.

From what I can glean from Ebuyer's website, they would refund for an incorrect item, but mention nothing about a replacement... and the price of the keyboard has now gone up.

I'm jumping the gun a little as I haven't had a response from them, but should I expect the correct item at the price I paid for it (considering they willingly entered into the contract to provide me with goods at the price quoted, but delivered the wrong item), or can they fob me off, refunding the money and expecting me to buy the keyboard at full price?

I'm grateful for any advice.

oh, ps, this toaster and the keyboard have the same manufacturer part code, hence i guess a binning location error on their part.

fred7777

They have to either honour the agreement made at the sale or put you back in the situation you were in before the agreement so they can either send you the correct item or refund.

alinwales

meh, well after being told that I could have a replacement, they have now refunded me the money I paid as 'a mixup at the warehouse meant that the price was incorrectly printed, and we can't honour the sale at the price paid.'

ho hum, you win some you lose some...