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My battle with Roxburge/Graham White
nimchimpski
Posts: 2 Newbie
Thought I'd share this with you all...
I recieved a letter mid Feb from Roxburge saying I owed them £195 from a parking fine. Quick as a flash I emailed them saying I was not the driver. They sent one back saying "Well, who was?" To which I replied that I was under no legal obligation to disclose that information. End of that. Or so I thought.
On Monday I recieved a letter from Graham White Solicitors, threatening me with all sorts unless I paid them £195. This was, apparantly, a FINAL NOTICE. I rang them today to get to the bottom of it all, and this is what happened...
..................................................................
..................................................................
..................................................................
............... Still on hold...............................
...................................................................
........ Anyway, after 15 minutes of being on hold, the phone was answered by a man named Anthony. He ran through DPA and asked what he could do today. I told him I was requesting a Debt Validation Letter. He said "What's that?" I explained, with no irony, that it was a letter validating my debt. Still none the wiser. Instead of dealing with my complaint like a good little call centre monkey, he put me on hold and hung up.
I rang them straight back, in a less than cheerful mood. Another boy answered the phone, and I requested he put me through to Anthony. "Anthony" I said. "I believe I owe you an apology. When I said 'Get me a debt validation letter', it must have sounded like 'put me on hold and hang up'. Anthony explained we must of got cut off, so I asked why he hadn't shown the courtesy to call me back. He couldn't come up with an answer, and passed me onto his manager. Cue more hold music.
The manager was a lady called Jamie, and was an absolute neanderthal. Firstly, I asked Jamie why the hell I'd spoken to TWO employees and neither one of them had performed Data Protection on me? She couldn't answer. She didn't apologise. She just did the DPA there and then. Now, the conversation we had is quite drawn out, so here's the highlights.
I'm N, and she's J.
N: I want a debt validation letter
J: We don't do them
N: Why not? Isn't it a legal requirement?
J: Well yours isn't a debt...
N: So I don't owe you anything?
J: No, yours is actually classes as a FINE, not a DEBT
*cue discussion on the semantics of the word "debt"*
N: So have you bought this debt or has it been assigned to you?
J: I don't have to disclose that information
N: Yes you do.
J: No I don't.
N: YES Jamie, YOU REALLY DO.
J: Err, it was assigned to us.
N: You didn't buy it?
J: No. It was assigned.
N: Are these calls recorded?
J: Erm, yes.
*I decide to get back to debts*
N: You need to contact the driver. I'm the registered keeper
J: Well you need to tell us who the driver is
N: No I don't
J: Well then we can charge it you
N: No you can't.
J: Yes we can. I cite the case of the Norwich Council which PROVES we can
N: What?
J: It's common law
N: WHAT. THE. HELL. ARE. YOU. TALKING. ABOUT? Do you even know what Common Law is?!
J:...........................
N: Listen. A private car park works like a contract. If I enter the car park, I agree to be bound by the terms and conditions. The DRIVER enters the car park, thus the DRIVER is entering into a contract. It's got NOTHING to do with me. NOTHING. Not one thing. Zero. Zilch. NOTHING. Do you understand Jamie? You can shove your pseudo-intellectual cretinous citation of common law right up your decieving a....................
J: So I'll make a note on my system you called and you're not the driver and you won't disclose who the driver is. We'll refer this back and update you with any outcome.
N: What about Anthony? Shouldn't he be sacked for missing DPA? I could have been anybody.......
J: We'll get the call listened to and take appropriate action. Thank you for your call today Mr......
So, first off, how did I do?
Second, is there any more fun I can have with them?
I recieved a letter mid Feb from Roxburge saying I owed them £195 from a parking fine. Quick as a flash I emailed them saying I was not the driver. They sent one back saying "Well, who was?" To which I replied that I was under no legal obligation to disclose that information. End of that. Or so I thought.
On Monday I recieved a letter from Graham White Solicitors, threatening me with all sorts unless I paid them £195. This was, apparantly, a FINAL NOTICE. I rang them today to get to the bottom of it all, and this is what happened...
..................................................................
..................................................................
..................................................................
............... Still on hold...............................
...................................................................
........ Anyway, after 15 minutes of being on hold, the phone was answered by a man named Anthony. He ran through DPA and asked what he could do today. I told him I was requesting a Debt Validation Letter. He said "What's that?" I explained, with no irony, that it was a letter validating my debt. Still none the wiser. Instead of dealing with my complaint like a good little call centre monkey, he put me on hold and hung up.
I rang them straight back, in a less than cheerful mood. Another boy answered the phone, and I requested he put me through to Anthony. "Anthony" I said. "I believe I owe you an apology. When I said 'Get me a debt validation letter', it must have sounded like 'put me on hold and hang up'. Anthony explained we must of got cut off, so I asked why he hadn't shown the courtesy to call me back. He couldn't come up with an answer, and passed me onto his manager. Cue more hold music.
The manager was a lady called Jamie, and was an absolute neanderthal. Firstly, I asked Jamie why the hell I'd spoken to TWO employees and neither one of them had performed Data Protection on me? She couldn't answer. She didn't apologise. She just did the DPA there and then. Now, the conversation we had is quite drawn out, so here's the highlights.
I'm N, and she's J.
N: I want a debt validation letter
J: We don't do them
N: Why not? Isn't it a legal requirement?
J: Well yours isn't a debt...
N: So I don't owe you anything?
J: No, yours is actually classes as a FINE, not a DEBT
*cue discussion on the semantics of the word "debt"*
N: So have you bought this debt or has it been assigned to you?
J: I don't have to disclose that information
N: Yes you do.
J: No I don't.
N: YES Jamie, YOU REALLY DO.
J: Err, it was assigned to us.
N: You didn't buy it?
J: No. It was assigned.
N: Are these calls recorded?
J: Erm, yes.
*I decide to get back to debts*
N: You need to contact the driver. I'm the registered keeper
J: Well you need to tell us who the driver is
N: No I don't
J: Well then we can charge it you
N: No you can't.
J: Yes we can. I cite the case of the Norwich Council which PROVES we can
N: What?
J: It's common law
N: WHAT. THE. HELL. ARE. YOU. TALKING. ABOUT? Do you even know what Common Law is?!
J:...........................
N: Listen. A private car park works like a contract. If I enter the car park, I agree to be bound by the terms and conditions. The DRIVER enters the car park, thus the DRIVER is entering into a contract. It's got NOTHING to do with me. NOTHING. Not one thing. Zero. Zilch. NOTHING. Do you understand Jamie? You can shove your pseudo-intellectual cretinous citation of common law right up your decieving a....................
J: So I'll make a note on my system you called and you're not the driver and you won't disclose who the driver is. We'll refer this back and update you with any outcome.
N: What about Anthony? Shouldn't he be sacked for missing DPA? I could have been anybody.......
J: We'll get the call listened to and take appropriate action. Thank you for your call today Mr......
So, first off, how did I do?
Second, is there any more fun I can have with them?
0
Comments
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Oh God, tell me you recorded this.Je Suis Cecil.0
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You will end up with a high phone bill but you could ask to speak to 'Graham' (White) and when he's apparently unavailable ask for Michael Sobell.
He'll be unavailable too so ask for Steve Dargonne as he does exist - I knew of him when he worked in a West Goring Midland Bank in the eighties. Ask him how a banker fell on hard times and ended up pen-pushing for a notorious debt collector which still has an OFT 'intention to revoke' order hanging over them against their CCA licence!
:TPRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT (except N.Ireland).
CLICK at the top or bottom of any page where it says:
Home»Motoring»Parking Tickets Fines & Parking - read the NEWBIES THREAD0 -
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Is Norwich Council actually Norwich Pharmacal?
The "Norwich Pharmacal Order" (NPO) is PPC legal obfuscation at its best. Where an innocent third party has information relating to unlawful conduct, a court can compel them to assist the person suffering damage by giving them that information.
Excel Parking Services claim that in 2010 they successfully applied for an NPO and used it against Alphabet (UK) Fleet Management, a car rental company, to compel them to hand over records showing who was the user of one of their cars at the time of an alleged incident. (I've been unable to find any independent evidence of this.) In 2011, Vehicle Control Services applied for an NPO against a private individual. It was rejected.
PS. A digital voice recorder that can download .wav files to a PC, and a BT631A plug to 3.5mm mono jack plug adaptor are two of the best gadgets I've ever bought.The acquisition of wealth is no longer the driving force in my life.
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What a gang of muppets they really are.
J: No, yours is actually classes as a FINE, not a DEBT Priceless
J: Well you need to tell us who the driver is That's a gem
J: Yes we can. I cite the case of the Norwich Council which PROVES we can :rotfl: :rotfl: :rotfl:0 -
nimchimpski wrote: »I didn't record it. However, Jamie did state that all calls were recorded. As such, would I not be able to request a copy of the recording?
From Roxburghe? They're a bunch of scam artists. I doubt it very much.Je Suis Cecil.0 -
Now that is really funny. The trouble is that the chimps in their office are too dim to see the irony of it all. A Norwich Council Order? Heard it all now.
Looking forward to Part 2....0 -
give_them_FA wrote: »Now that is really funny. The trouble is that the chimps in their office are too dim to see the irony of it all. A Norwich Council Order? Heard it all now.
Looking forward to Part 2....
Prehaps its an order to clean the dog mess from the streets of NorwichHi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam0 -
And I know the perfect bits of paper to use!One important thing to remember is that when you get to the end of this sentence, you'll realise it's just my sig.0
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