Is Barclaycard pulling a fast one on former Egg customers?

wt484

I am a former Egg credit card customer, who following the sale of Egg creditcard by Citigroup to Barclays has now become a Barclaycard customer.

I wanted to add an additional card holder to my currently zero balanceaccount. I was told no in writing and then when I called up was told no becauseI am a former Egg customer.

I complained and was told some interesting facts about the current Barclaycardpolicy on responsible lending and the guy on the phone suggested maybe myfinances were in a state and that was why Barclaycard didn't want to let me addan additional card holder. My finances are not in a state but I did not arguethe point as by then something else was occurring to me.

There was no explicit mention of this possible outcome due to the change inownership result in a change from Egg to Barclaycard policy and the modellingbit is thought of as 'sensitive', meaning they won't tell me the differencesanyway.

Is it right that Barclaycard apparently told me nothing on this downside tobecoming one of their customers?

The more I questioned the guy on this the more apparently this was my faultand reading all the T&Cs should give me every insight I need but don'tcompanies have responsibility to make clear any downsides to deals like theCitigroup/Barclaycard deal?

A lot of the stuff for the card (credit limits for one) is based on howBarclaycard are using their policy and methods of scoring. Is it fair if I amdisadvantaged just because Citigroup sold my account on?

I wanted to make people aware in case this is a larger issue for all formerEgg customers. I also want to write to the regulator who approved theCitigroup/Barclaycard deal to ask them these questions. Does anyone know if itwas the Office of Fair Trading as I can't find it?

Am I wrong in my take on this and am I being unreasonable?



Comment welcome

opinions4u

Unless your terms and conditions guaranteed the right to an additional cardholder they don't have to issue an additional card.

I think you're wasting your time on a non-issue.

CLAPTON

There is no law that says credit cards MUST allow additional card holders; indeed there is no law that says they must accept you as a customer.


Go get another CC that will accept additional card holders.

thegoodman

It's a credit card. The law can't force Barclay to give more credit on the card or additional cards. The Barclay or any card company can close the account and stop the credit at any time

pqrdef

So does any other credit card provider ever refuse an additional card? Why would they?

It's not like they're creating a joint account - the account remains entirely the responsibility of the account holder.

[Deleted User]

They may have a policy of not issuing any more credit tokens on the book - it's not uncommon with a portfolio purchase.

YorkshireBoy

Maybe they're reluctant to increase their liability* for the 1% cashback, assuming yours was the old Egg Money card?

Having said that, they were very quick to increase my credit limit by 50% following the sale.


* 2 users could equate to a 50-100% increase in monthly spend/cashback payable?

OllyM

YorkshireBoy wrote: »

Maybe they're reluctant to increase their liability* for the 1% cashback, assuming yours was the old Egg Money card?

Having said that, they were very quick to increase my credit limit by 50% following the sale.


* 2 users could equate to a 50-100% increase in monthly spend/cashback payable?

I added an additional cardholder to my Barclaycard World Mastercard about a month ago and the card arrived within a week of doing it online.

They have actually quadrupled my limit too since the takeover, unlike Egg who refused multiple requests for an increase.

lisyloo

So there doesn't appear to be any issues with the old EGG accounts at all, jsut a decline for this person?

OllyM

lisyloo wrote: »

So there doesn't appear to be any issues with the old EGG accounts at all, jsut a decline for this person?

Exactly