Cannot login to ebay

John_T_5

I have been trying all day without any success, the page just hangs when I try to login, I have reonfigured my firewall and all the security settings in IE and still cannot get in, I even opted to disable everything and it still makes no difference.

I asked my sister to login on her PC and she logged in without any problems, what annoys me is that I logged in at 3am this morning no problem, but since 10am I am getting nowhere, I resorted to doing a complete reinstall of XP out of desperation and the problem continues.

Can anyone shed any light on what is going wrong?

Jakejakejake

Have you tried firefox instead of IE?

gringo50

Have you tried using another browser like Firefox to see if that works?
I can't help with this but if i was you i would also post this over on the Techie board as they really know their stuff.
On a lighter note i wish my pc would do this my wifes always on ebay.
This would be a great moneysaver for me.

Sugar_Coated_Owl

How about clearing cookies?

dizzy_blonde_2

I had the same problem last year, along with not being able to log onto any of my secure sites such as online banking sites. It turned out to be a virus in Internet Explorer. I tried Mozilla Firefox and it solved the problem straight away.

John_T_5

I have discovered that the problem is being caused by my ISP, I have been tearing my hair out checking settings, reinstalled my PC twice I finally after some high brow testing established that the problem without a doubt was that VirginMedia was blocking access to the port that is used for communicating with secure webites.

What irks me is that after numerous calls to them and being told each time it must be a fault at my end it transpires it was a fault at their end and I had to tell them what the problem with their network was before they were willing to go and investigate and confirm it was their fault.

It's been 2 days they still haven't fixed the problem.

Sorry for this being in the ebay section, I had no idea how serious the problem was when I first posted and was trying to establish if other ebay users had the same problem accessing the site.

I'll say no more.

carolannjo

We are having the same problem can you give me any advice on this as cannot log in either.

feefee_3

Ive been having problems since it went to virgin media my pc has slowed down
as for ebay still cant get in im of to look at the techie forum
im glad i found this posting as i was thought it was my pc
cheers

John_T_5

Presuming you are with VirginMedia you will just have to grin and bear it, for some reason their system is blocking the port that secure transactions require to connect to, it has been three days and they haven't fixed the problem, there is absolutely no way you will get access to most websites that require a secure connection, SSL 128bit, unless you use a computer on a different ISP, phoning and complaining is useless, apparently all of their customers in Scotland are affected.

I can't acess eBay, I can't access email to see if I have sold anthing or answer any customer questions and I can't even check my recorded delivery slips on the Roal mail website for some reason :mad:

You can check for updates here:

http://status2.virginmedia.com/vmstatus/summary.do?category=portal&app=status

carolannjo

have posted on the internet access techie thread about this, included the link you posted John_T to warn others. Will be calling them later and asking for refund of some of my broadband fees as we have had this problem on and off for a few days.

carolannjo

have posted on the internet access techie thread about this, included the link you posted John_T to warn others. Will be calling them later and asking for refund of some of my broadband fees as we have had this problem on and off for a few days. I am even having trouble posting on MSE!!!