double booked concert tickets

nsjames

My mother received tickets for a concert as a Christmas present. Her partner paid for them in December, but on Friday received an email saying that the tickets they booked are now unavailable (the concert is this Saturday). I have phoned customer services, but it is a pre-recorded message that disconnects the line after it has played. I have also sent numerous emails to the company but am receiving no response. Does anybody have any idea as to where to go from here?

Voyager2002

Does she have the actual tickets, or just a promise to supply them?

Anyway, if they were bought with a credit card or even a visa debit card now is the time to contact the card issuer to request a charge-back so that at least the money is refunded. You could also contact 'Consumer Direct' aka trading standards to seek advice, but if the ticket agency has disappeared with all the money paid to it then there is not a great deal that can be done.