Orange broadband package - LANDLINE FAIR USE POLICY - ADVICE PLZ!!!

hkareno

Please common and advice!

I have signed up orange broadband with anytime landline calls package.

Term & condition in small print as follow
Inclusive calls are to UK landlines starting with 01, 02, 03, 0845 and 0870 using your landline at anytime. You can call for up to one hour, redial as often as you like and calls are subject to our fair use policy of 1000 minutes a month. If you go over that amount we reserve the right to monitor your usage and/or suspend or terminate your service. We will give you reasonable notice of our intention to suspend or terminate the service and give you the opportunity to reduce your usage.

1000 mins a month = 33.33mins a day

As far as I know you can not check your usage for landline calls especially when they are free of charge. They only list the details for the calls which is not include in the plan. Even though you can see the usage, it will be availble at the end of the month (ie when your statement is available).

Although T & C said they will give reasonable notice .... however if they can't provide customer a method to monitor the usage then to my point of view it is unfair.

Can you really say 1000mins is fair use?
Can I say it is missleading information? If so how / where can I raise a complaint?


Many thanks

societys_child

Can you really say 1000mins is fair use?
Yes. It's their T&Cs that you signed up to.

Can I say it is missleading information? If so how / where can I raise a complaint?
You've read this in the contract, how is that miss leading?

You can keep track of usage.
Calls made/ duration/ etc appear in your on-line account within a few hours.

hkareno

You can keep track of usage.
Calls made/ duration/ etc appear in your on-line account within a few hours.

I do not aggree with this statement. As far as i know orange do not provide this service on the account. If they do then I may be agree to what you say.

societys_child

From the Orange home page.

Your account/ Home broadband/ <your email> <password> Sign in/ View statements/ / Bill to date / continue.

"Your unbilled usage"
"The information shown here is a guide of the calls you've made on your Talk plan. We'll always try to show the calls you've made within a few hours of you making them, though sometimes it can take up to 40 hours for them to come through"



My account currently shows (inc calls made yesterday)
duration (hr:min:sec)
. . . . . . . . . 05:04:50

Page 2 lists calls made (time/ duration/ number called (and cost if over one hour or chargeable numbers)

diamonds

Indeed, Orange call billing is more upto date than their mobile offering...

https://membercentre.orange.co.uk/MCPres/login.do

Login with your Orange BB email & password in the router/Livebox settings