Kindle broken after 14 months

boltonangel

My Amazon Keyboard Kindle has broken after 14 months.

The screen has frozen on screensaver mode and won't budge. I have been through troubleshooting with Amazon and they've said that it is broken but as it's out of warranty they can't repair it.

They have offered me a replacement for £40 if I return the broken one, which is obviously a big saving on the £111 I paid for mine last year but it will only have a 90 day warranty.

Before I pay the £40 for a replacement is there anything I can do under the sales of good act as I did honestly expect a Kindle to last longer than 14 months?

The Kindle was paid for by debit card at Tesco, I have the receipt still.

TIA

somethingcorporate

Take it back to Tesco initially. Under the SOGA given the age you may need to prove the fault is inherent but if you get a nice person on Tesco CS they may just swap it for you if a) it appears undamaged and b) it is obviously broken.

Have you tried running the battery down and then recharging from it being dead?

boltonangel

Amazon made me fully charge it today so it will take a while to run the battery flat esp when I can't exit screensaver mode. Amazon have given me 10 days to respond if I want the £40 kindle.

I doubt I'll get a nice SA at Tesco to be honest. I've taken things back there before within the 12 month period and that's been hard enough!

Takeaway_Addict

boltonangel wrote: »

Amazon made me fully charge it today so it will take a while to run the battery flat esp when I can't exit screensaver mode. Amazon have given me 10 days to respond if I want the £40 kindle.

I doubt I'll get a nice SA at Tesco to be honest. I've taken things back there before within the 12 month period and that's been hard enough!

As has been said, your contract is with Tesco, not Amazon so Amazons offer is fair and good.

Go back to Tesco and see what happens....whats it going to cost you apart from time and maybe a bit of fuel?

InsideInsurance

See what Tesco's say, even if Tesco's were to refund/replace they would be entitled to deduct an amount for the 14 months useage you've had out of the device already.

Given £110 retail price, probably 3-4 years reasonable life, £40 deduction doesnt sound too bad

Apollonia

boltonangel wrote: »

My Amazon Keyboard Kindle has broken after 14 months.

The screen has frozen on screensaver mode and won't budge. I have been through troubleshooting with Amazon and they've said that it is broken but as it's out of warranty they can't repair it.

They have offered me a replacement for £40 if I return the broken one, which is obviously a big saving on the £111 I paid for mine last year but it will only have a 90 day warranty.

Before I pay the £40 for a replacement is there anything I can do under the sales of good act as I did honestly expect a Kindle to last longer than 14 months?

The Kindle was paid for by debit card at Tesco, I have the receipt still.

TIA

I don't know what fixes you have already tried but this might help:

My Kindle is frozen/I can’t get rid of something on my screen/my Kindle is behaving strangely. What do I do? The first step when your Kindle misbehaves is always to try a restart:

• If the keys are still working: HOME->MENU->Settings->MENU->Restart
• If the keyboard is locked up: slide and hold the power switch for 30 seconds. Then wait for the Kindle to restart.
• If your K3 often reboots and locks up and it’s in a non-lighted cover which uses the hinge system, try removing the Kindle from the cover. Non-lighted covers which use the hinges may cause problems.

That advice is from this blog: http://blog.diannegorman.net/2010/09/kindle-3-keyboard-shortcuts-et-al/

boltonangel

I've tried all this things I'll probably accept the £40 offer from Amazon.

vervin

Same here, got my new one to day £50.00

boltonangel

I accepted the offer tonight. Hopefully this one will last longer!

Joan49

My Kindle startted getting black lines on it a couple of days ago. Mine is just 2months outside of it's warrenty. I found this on the web:-

http://www.amazon.com/forum/kindle?_encoding=UTF8&cdForum=Fx1D7SY3BVSESG&cdThread=Tx1VWVGNO86T3E1

So I'm a bit reluctant to spend any more money on it because it looks to me like a common fault. I've got the 3G model and I have to say I'm disgusted that they seem to have such a short life span.