Albany Assistance - Steer clear

Auxillis

We are currently working with the police to build a case against these scammers. Our police liaison officer is logging all of the details regarding these calls including the telephone numbers.

Kind Regards,

Albany Assistance Online Team

Quentin

albanyassistance wrote: »

We are currently working with the police to build a case against these scammers. Our police liaison officer is logging all of the details regarding these calls including the telephone numbers.

Kind Regards,

Albany Assistance Online Team

The phone numbers they use when calling are spoof. (ie Don't exist)


That is how they can make you think their call is a local one and thus answer it!


Collecting the numbers is a waste of time, as is logging the calls!

Auxillis

We hope that all who are reading this forum will continue to report these scam calls.

As by logging all information with the police and the MOJ we will continue to build our case against the scammers and stop members of the public being harassed by these phone calls.

Kind Regards,

Albany Assistance Online Team

RS2000.

albanyassistance wrote: »

We hope that all who are reading this forum will continue to report these scam calls.

As by logging all information with the police and the MOJ we will continue to build our case against the scammers and stop members of the public being harassed by these phone calls.

Kind Regards,

Albany Assistance Online Team

We will continue to ignore and block them. No point in contacting the police.

Cornucopia

@albanyassistance: Do you have any comment to make regarding the allegation earlier in the thread about inflated hire car charges?

I had a no fault claim with Admiral several years ago, and although I did eventually go with Albany for the claim management, I went back to Admiral and rejected the Albany Hire Car on the basis that the inflated cost was not consistent with the general insurance principle of keeping losses to a reasonable minimum.

Quentin

albanyassistance wrote: »

We hope that all who are reading this forum will continue to report these scam calls.

As by logging all information with the police and the MOJ we will continue to build our case against the scammers and stop members of the public being harassed by these phone calls.

Kind Regards,

Albany Assistance Online Team

This "scam" of cold callers pretending to be Albany has been reported for years (here on MSE going back to 2012)


So the file on the scammers Albany holds must be weighty!


Elsewhere on the net Albany ask us to report such calls to their "quality" department together with phone numbers.


So why is MSE now being used by Albany to encourage us to waste the police's (and our) time over this?


(Two that regularly ring are 0161 817 2026 and 01704 222222, Albany assistance know about these - what have they done to stop them?)

dacouch

Is this a case of Ambulance Chasers becoming Police Chasers?

abandonded

.........and no, I'm not talking about Commercial Union who used the opposite of this slogan in the 1980s or 1990s. Rather I am talking about those insurance companies that, for one reason or another, try to get drivers in a 'no fault' accident, to use Albany Assistance to handle their claim. Let me give you an example. Some years back, I skidded on ice into the side of a parked car. Phoned my insurance company, explained the situation, told them that it was my fault and arranged to have my car repaired locally. All in all, perhaps ten minutes on the phone. The other car drivers car was repaired, my car was repaired, end of story.

Today, a car drove into the back of my wife's car at a junction. The driver immediately accepted responsibility and later she got on to her insurance company and they steered her towards Albany Assistance. We phoned them and for 50 minutes were subjected to what can only be described as as a 'timeshare-like presentation'. In a machine gun type delivery, the guy went through a barrow load of legal jargon that my wife or I really couldnt take in.

When he finally brought the call to a halt, he said that he would send an email outlining, as far as I can remember, what he had been saying on the phone. The email contained a link to what I can only describe as 'terms and conditions' in the form of PDF files all of which I had to agree to before repairs could go ahead. And, since I couldn't even understand them, I phoned and cancelled with Albany Assistance. After Googling the name, landing here and reading the adverse comments, I'm glad I did. But the question remains. Why do insurance companies put clients through so much worry and uncertainty? We have decided that when our insurances are up for renewal later this year we will opt for a company that doesn't make a drama out of a crisis by steering them to Albany Assistance because that is what our present insurer, knowingly or otherwise, has done.

OnanTheBarbarian

Insurers push their own non-fault punters into the clutches of hire companies because they get a juicy kickback from the hire company for doing this.

It is largely an industry standard, yet the insurers then spend a lot of time hooting about the costs of claims and how they can't sustain the levels of premiums and we will all have to pay more etc.

The problem is the majority of them feed the monster they they are fighting. i.e your insurers will gladly send you to Albany, for a kick back but resulting in the cost of your claim ending up much higher for the insurer of the party that hit you, yet on another claim where they insure the party at fault, they will argue like hell with Albany or any other credit hire organisation about the cost of the hire charges.

It truly is a dysfunctional system.

OnanTheBarbarian

dacouch wrote: »

Is this a case of Ambulance Chasers becoming Police Chasers?

Nee nor.....:D