This can't be right!

winnywitch

Hi All

I've just recieved my water bill in from Oct 11 - present. Normally I pay £32 a month on standing order.
That would make my old yearly charge £384 a year but revised new charges are £917!!!!!!
This surely can't be right!? Has anyone else experienced this?

I have a three bed house and there are three adults. We don't have a bath just a shower .We are on a water meter.Thanks in advance

flashg67

Similar household, I pay £38, so your latest one sounds incorrect! Possibilities are wrong meter reading - have you checked the reading yourself to check? Otherwise a leak after the meter is possible - with all taps etc turned off, see if the meter still moves over a period of time?

McKneff

winnywitch wrote: »

Hi All

I've just recieved my water bill in from Oct 11 - present. Normally I pay £32 a month on standing order.
That would make my old yearly charge £384 a year but revised new charges are £917!!!!!!
This surely can't be right!? Has anyone else experienced this?

I have a three bed house and there are three adults. We don't have a bath just a shower .We are on a water meter.Thanks in advance

It does sound OTT but your monthly DD has absolutely nothing to do with anything. It is simply a payment towards your actual usage over the year.


Ask them how much water you used over the past 12 months, add any arrears you have from last year, divide that by 12 and you have your new monthly DD charge.

baza52

Have you recently had the meter fitted or has it allways been there?

sunflower_2

perhaps your yearly usage is about £600

therefore next year you need to pay this £600 plus the deficit from last year when you weren't paying enough?

McKneff

sunflower wrote: »

perhaps your yearly usage is about £600

therefore next year you need to pay this £600 plus the deficit from last year when you weren't paying enough?

I think this is very likely the reason to be honest.

macman

Start by verifying the billed reading against the actual reading from your meter. Until you've done that, no progress can be made.

winnywitch

Thanks for your replies everyone!

An update.... I've contacted Anglian Water who say that I have used more in the last 6 months than the whole of last year! They think I may have a leak somewhere.. I had to check my meter with no taps running and my meter was moving, slowly but it was moving.
They are sending me an information pack to 'help' me identify the leak and to see whether it's their issue or mine. What the betting it's mine!
Will keep you posted....

macman

Since it's downstream of the meter, then it's yours.

deanos

don't forget anglian have a watertight promise so they will do a one off repair unless the property has has one before

winnywitch

deanos wrote: »

don't forget anglian have a watertight promise so they will do a one off repair unless the property has has one before

Wow! Really? I didn't know that. Thank you....

My OH reminded me to that about 6 months ago we had BT digging up the path outside our house ( so much so it blocked our entire drive). I'm wondering if they have damaged any pipes?? I'm assuming they then would be liable for any cost?