Lost HSBC secure key...

eliviajen

Ive lost my HSBC secure key, can i still transfer money on the telephone???

If not, do you think my local branch would have a spare widget to get me going again, as i really need to transfer some money - I cant remember the PIN number for my cash card so cant just withdraw and pay into other account!

Many thanks x

gt94sss2

eliviajen wrote: »

Ive lost my HSBC secure key, can i still transfer money on the telephone???

Yes, as long as you have your telephone banking PIN as they ask for two digits when you call them..

If not, do you think my local branch would have a spare widget to get me going again, as i really need to transfer some money

I think their branches do keep spare secure keys but you might need to call HSBC so the branch is expecting you.

Also see http://www.hsbc.co.uk/1/2/internet-banking-support/lost-your-details

Regards
Sunil

Gromitt

I was told that each HSBC Secure Key is personal and no one elses (including the banks) will work with your account. If you lose it you have to apply for another which may take 7 - 14 days to arrive (it will be posted within 5 days, the rest is for royal mail).

If you have forgotten your ATM Pin, then hopefully you will remember your telephone banking PIN, as otherwise your pretty much screwed!

samwsmith1

Gromitt wrote: »

I was told that each HSBC Secure Key is personal and no one elses (including the banks) will work with your account. If you lose it you have to apply for another which may take 7 - 14 days to arrive (it will be posted within 5 days, the rest is for royal mail).

If you have forgotten your ATM Pin, then hopefully you will remember your telephone banking PIN, as otherwise your pretty much screwed!

You can get a new one from a branch though, when I lost mine I was given the option of going to branch and getting on there and then or waiting for it to be posted out.

Mine came first class if I recall correctly.

Lokolo

I went to my branch near work a week ago, popped in, said my PIN isn't working, can I have a new one. They got one out of the draw.

I then had to ring telephone banking to activate it.

5 minutes later I was logged in again.

Gromitt

Lokolo wrote: »

I went to my branch near work a week ago, popped in, said my PIN isn't working, can I have a new one. They got one out of the draw.

How did they activate it? Is there a serial number or something written on the back of the unit? Staff at the bank told me it had to be "programmed" before it would work.

samwsmith1

Gromitt wrote: »

How did they activate it? Is there a serial number or something written on the back of the unit? Staff at the bank told me it had to be "programmed" before it would work.

They all just have a serial number on the back (on the white label), I can't imagine mine was programmed as it came sealed in the post.

It sounds like your HSBC branch don't really know what they're talking about.

Escorcio

Gromitt wrote: »

How did they activate it? Is there a serial number or something written on the back of the unit? Staff at the bank told me it had to be "programmed" before it would work.

Telephone banking deactivate the old one from your account, and when you try to log in it will now prompt you to "Activate New Secure Key". You will then need to enter the serial number for the new secure key you have been given

Plxply

I'll explain the "secret sauce" behind the secure key in extremely short and brief format, each secure key contains a number only HSBC knows. Along with this the secure key knows the time, it takes the secret number and the time and generates the number you see on the screen. HSBC will also know what number to expect as they also know this secret number.

So all they need is the serial number to activate it to link it internally with the secret number that has been programmed individually into each unit. The insertion of the secret number all happens during manufacture, so there is no other activation.

Gromitt

So, to cut costs, chances are rather than having a database containing serial numbers to secret numbers, there will be some kind of algorithm.

So it could be that if you find out someone elses serial number, you could login to there account (assuming you knew the algorithm).

Lokolo

Gromitt wrote: »

So, to cut costs, chances are rather than having a database containing serial numbers to secret numbers, there will be some kind of algorithm.

So it could be that if you find out someone elses serial number, you could login to there account (assuming you knew the algorithm).

And their ID. And the answer to their secret question. Yes.

(but in reality I suspect the ID would take years of super computer to crack)