Seller Refuses to refund/repair/exchange item.

halibut2209

Well, I've learned something today.

wealdroam

s.j664 wrote: »

As mentioned: please do not waste thread space with this kind of response. This is the same kind of pseudo-'trolling' which afflicts many of the threads on the Consumer's Rights forums.

I don't think any competent person needs an explanation to understand that whether an item is 'cheap' or not is 100% irrelevant from a moral perspective.

If you were one of my clients, Padz, and I gave you sub-par work, and expected you pay my regular rate, I would quite-expect you to make a complaint.

Now, how would you feel if every other person you complained to responded with: "It's a cheap item, bro, just buy a new one."

Does that not completely degrade the buyer-seller relationship? Put it this way: if you were a business who operated under that premise, your competitors will put you out of business. I've personally shut down bad competition, and received all their vehement anger. My response to these complainers: "I can't help it if I follow moral ethics, and you follow the 'almighty' pound."

The customer is not always right, but their opinion and feelings towards you, as the seller, IS 'right' in how they will speak about and refer to your business. If enough of them feel you have ripped them off, then it becomes irrelevant if you actually did or not; you will lose your business either way.

So, the obvious response is to determine the error in your policies - that which does not agree with your clients - and fix it.

In summation: User Padz, if you're going to make such erroneous statements - which clearly emerge from a wasteful attitude - I encourage you, please, to go start your own business, make that statement to your complaining customers (which you will have if that's your morality), and see how long it takes before you find yourself in some very hot water, watching as your business is liquidated around you for pennies on the pound.

Some obvious reasons not to tell someone to just "go buy another one; it's cheap":

1. The individual you're speaking to may be very environmentally-friendly, and does not waste, pollute, or just 'chuck things away' when they do not work.
2. The individual could be a DIY'er (Do It Yourself), in which they - like individual #1 - do not simple throw things away when they don't work, but has the understanding / know-how to fix it themselves.
3. The individual could be very poor, and your comments to "go buy another one; it's cheap" is simply rude, discourteous, and very naive as to the machinations and economy of this world.

For all 3 possibilities stated, my personal recommendation to you is that you, please, think about what you say before you say it. Your comment was really just silly and a complete waste of a couple kilobytes. More than that, though: it was rude.

Rude to a single mother/father who may be having this exact same issue and looking on this thread to find an answer. They don't have the funding to just go out and 'buy whatever they want' when something breaks.

Rude to the retired woman/man who, again, does not have daddy around to just buy them replacements.

Rude to the environmentally friendly individual who believes in trying to make amends to a planet literally trashed by the 7+ billion humans living on it. Fun fact: there is a 700,000 sq kilometre 'island' of rubbish in the Pacific Ocean, known as the "Great Pacific Garbage Patch" (go Wikipedia that).

So please, please: stop writing such comments. They are morally, intellectually, and technically wrong; and, to be frank, it shows serious naivety / lack of ethics.

My apologies for making such a big deal out of what some/most will consider 'nothing', but - by god - these comments need to stop (they're everywhere); people need to start thinking. I am sure I've offended one/some of you but - if you are offended - I think that's a good sign to seriously look at your own self. Because, if you are innocent of these wrongdoings, then why are you so offended?

I am disappointed that you have found it necessary to be so rude to anyone.

But then again, that is just my opinion, so you probably don't want to hear it.

I also believe it could be considered what a reasonable person would believe... one of the 'tests' that SOGA uses.

Take_it_like_a_man,_sonny

I run my own business, and it is always wise to act in a positive manner, that way, you get things done and achieve respect. My pc broke this week and I could had gone off to my nubby neighbour, who reckons he could fix it. I did not, took it to my local shop, not PC Earth, and even though I had transplanted a couple of bits, he soon had it up and running again. And all for less than others charge.

Now if you want something cheap, it is cheap. In essence, it is throw away. Now the problem with laptop power supplies, is that they are rated by power, just because it says it can supply X volts, it can, but if your lap top is a high wattage item, it will fail, and hence that is why they burn out. Just because someone can read an Internet site, does not, necessarily make them an expert.

Next time pop to your local PC shop. They will not only get you one, for around the same price, but check that it is sufficient for your laptop. Oh, and if you are nice, it would even be replaced should it become damaged.

mynameistallulah

halibut2209 wrote: »

Well, I've learned something today.

That some people really can witter on for England?

OP, how much do you earn on an hourly basis? (And yes, you can give a simple one word answer.)

bris

OP, you have made a mountain out of a molehill with this ridiculous long winded thread, disclaimer and all. A simple 3 line question on this would have given you half a dozen fair and honest answers.

I.e, I bought a laptop charger that has failed at just over 3 months old. Can the seller reject my claim because they only give a 3 month warranty.
Answer. No the sellers T&C's can not over rule your statutory rights that gives you 6 months where the fault was inherent, unless the seller can prove otherwise. Email him using the links in the sticky and give him14 days to reconsider or you will start legal action against him.

Now what was wrong with that, an easy question with an easy answer, no need to write a novel on the subject. Unless of course your a troll, then well done, good one troll of the year so far.

DCFC79

You buy cheap it doesn't last long

paddyrg

Personally, no matter what I paid for an item which claimed to be a charger for a laptop, I would expect it to charge a laptop and would expect it to be durable enough to perform that task for at least a year.

The only caveat being if the laptop drew more current than the charger was rated for - laptops are often rather hungry, and cheaper transformers may be rated lower than the laptop needed. Was the transformer specifically marketed as being suitable for the model?