Claiming back PPI procedure

karris43

Hi
I am starting to claim back PPI on two Abbey loans and two credit cards, a Marbles and a Capital One. Please could I ask some questions about the procedure?

1. I have sent off the template letter to ask for T&C. What will happen if they don't respond withing 12 days? Do I go ahead with the questionnaire and send a letter saying I asked for T&C but didn't get them, detailing the account number and including copies of the statements/papers I do have? I have read something about SAR request, but I can't see a template letter for this. Will I need to do it?

2. I currently have account numbers and a few statements showing PPI was taken - is this enough to make a claim?

3. I am making a claim partly citing my generous contract of employment where I am entitled to 3 months full pay, 3 months half pay then a negotiable mount after that if i'm off sick. Also, I have a 3 month notice period and, even when I took the first loan out, I had been there 10 years and was entitled to redundancy pay. I also had a lot of equity in my house so my borrowing strategy included a 'worst case scenario' of selling my house to pay off any debt. On the loans I was told that the PPI was compulsory. On the CC I didn't even know I had it until I was sorting through some old papers. Do you think this is enough to claim? And should I write all this on the form? I do have my contract from back then as I am still working at the same place - will I include this in my claim?

Sorry to be a pest, I am trying not to stress over this, I hate confrontation, will I have to speak to anyone or is it all done by letter?

Thank you in advance for any guidance and advice.

[Deleted User]

karris43 wrote: »

I currently have account numbers and a few statements showing PPI was taken - is this enough to make a claim?

Skip the part about terms and conditions then; you only need these if you don't know the account numbers. Just follow the simple steps at the link, look for complaint reasons that apply to you and complain:

http://www.moneysavingexpert.com/reclaim/ppi-credit-card-insurance#step2
You don't have to speak to anyone at the Bank in order to do this. It can all be done with written correspondence. Details at the link.

karris43 wrote: »

Should I write all this on the form?

Write everything that you believe supports your claim. Send copies of all supporting documentation as well.

mmary637

i was on this site yesterday reading about people claiming back ppi
so i just sent capital one a message on my log in page with them thought the sucure message page telling them that i dont want ppi and that i didnt sign up for it at the start of getting credit card with them and also that i want all ppi payed in back asap
i got a message back of them today saying that they wouls stop ppi asap and have passed my message over to claims department they did say that i would have to wait about 6 to eights weeks but told them i want it back sooner so just waiting for there reply to that now
does any one know how long i can go back with my claim i am thinking it is just 6 years but is it more as i have been paying in the reagion of around £15 per month then that will be a good return
i was going to go to one of these firms that charge you a lot of money to claim back fro you just glad i didnt
any advise would be gratful
mary

[Deleted User]

mmary637 wrote: »

they did say that i would have to wait about 6 to eights weeks but told them i want it back sooner

Good luck with that one!:D

dunstonh

i got a message back of them today saying that they wouls stop ppi asap and have passed my message over to claims department they did say that i would have to wait about 6 to eights weeks but told them i want it back sooner so just waiting for there reply to that now

The complaints process timescale is set by the FSA. 8 weeks if the timescale they are allowed before you can escalate it.

any advise would be gratful

What actually are the reasons for complaint?