Lloyds TSB direct debit question

reclusive46

I just have a quick question.

My phone contract amount was due to come out Friday and on the T-Mobile website it says I have paid but I don't see the debit on my online banking. Is this normal for Lloyds? Is this because its a Friday?

Lloyds are saying no claim has been made and T-Mobile are saying a claim has been made

MoneySaverLog

Yes has happened to me with Vodafone, payment usually ends up coming out shortly after though

reclusive46

MoneySaverLog wrote: »

Yes has happened to me with Vodafone, payment usually ends up coming out shortly after though

Ah right. I'll wait till Monday and see if it comes out.

YorkshireBoy

Direct debit works on a 'promissory note' basis, ie they've submitted the request for funds on Thursday for pulling on Monday and are assuming they'll get them.

If they don't get them, due to insufficient funds etc, they'll simply reverse the transaction on your phone account.

reclusive46

YorkshireBoy wrote: »

Direct debit works on a 'promissory note' basis, ie they've submitted the request for funds on Thursday for pulling on Monday and are assuming they'll get them.

If they don't get them, due to insufficient funds etc, they'll simply reverse the transaction on your phone account.

Ah right. The funds is not an issue. Had 100 times what my phone bill is in my current account. Was just worried as it was a new dd it hadn't setup properly.

molerat

I get this with my Cap1 CC account, my on line account always shows up as paid the day before the DD comes out of my bank account. If it happens to be a Fri then it is Mon before it is taken.

Mikeyorks

As YorkshireBoy indicates ...... well over 50% of DD initiators work on the premise that the request will be paid. So they update your record at the same time as they initiate the request for payment.

Unfortunately for most that do this, their basic CS staff are unaware of how it works. So it can be a nightmare if something genuinely does go wrong. I closed a Probate account with Halifax a few years ago and they decided to close my current account instead - bouncing a DD to Orange in the process. I spent 2 months telling them I hadn't paid them .... with them insisting I had 'because it was showing on the account'. Until the realisation dawned and I got a snotty letter despite trying to head it off at the pass.

On that subject - Halifax CC is one of my few DDs that do not update in anticipation.