EDF - diret debit not taken

missm87

Hello,
would love some advice on our situation.......
we signed up with EDF about a year and a half ago.....all was going great then june last year we upped our direct debit payments for both our gas and electricity to £35 each.... a couple of weeks ago i was going through our paper work and couldnt find a gas bill..... i looked at our online banking and it confirmed we have a direct debit with EDF.... so i rang them...... to find out that theyhave only been taking out the direct debit for electicity and not for gas......FOR 12 MONTHS!!! ..... but wehave recieved no gas bills either for 12 months.... any way they saythe direct debit status is "pending" on their system and thats whyit hasnt been getting took out .... So they are currently working out what our bill is....which will no doubt be a ridiculous amount!
my questions are:

1) do EDF not have a obligation to inform us the direct debit hadnt been getting took before now ?

2) should they not of been out and read the meter before now? (therefor generating a gas bill)

3) will we not be covered by the direct debit promise as this is their mistake not ours?

4) why would the DD for electircity come out fine but not for gas?

5) has anyone else experienced this and what was the outcome?

weve just had a baby 6 weeks ago and cant really afford for our outgoings to increase drastically.....
and before i get people telling me i should of noticed before now, i realise this but glancing through my statment i seen payments coming out from EDF so was unaware there was a problem!

any help or advice on this would be appreciated

thanks in advance

sithmaster

I dont know the answer to your questions but I would go to the bank to see if they had contacted the bank to setup the direct debit

McKneff

missm87 wrote: »

Hello,
would love some advice on our situation.......
we signed up with EDF about a year and a half ago.....all was going great then june last year we upped our direct debit payments for both our gas and electricity to £35 each.... a couple of weeks ago i was going through our paper work and couldnt find a gas bill..... i looked at our online banking and it confirmed we have a direct debit with EDF.... so i rang them...... to find out that theyhave only been taking out the direct debit for electicity and not for gas......FOR 12 MONTHS!!! ..... but wehave recieved no gas bills either for 12 months.... any way they saythe direct debit status is "pending" on their system and thats whyit hasnt been getting took out .... So they are currently working out what our bill is....which will no doubt be a ridiculous amount!
my questions are:

1) do EDF not have a obligation to inform us the direct debit hadnt been getting took before now ?

2) should they not of been out and read the meter before now? (therefor generating a gas bill)

3) will we not be covered by the direct debit promise as this is their mistake not ours?

4) why would the DD for electircity come out fine but not for gas?

5) has anyone else experienced this and what was the outcome?

weve just had a baby 6 weeks ago and cant really afford for our outgoings to increase drastically.....
and before i get people telling me i should of noticed before now, i realise this but glancing through my statment i seen payments coming out from EDF so was unaware there was a problem!

any help or advice on this would be appreciated

thanks in advance

Its not all their fault to be honest,

Yes I know you saw it was going out , but you didnt check it that the amount was correct

Why did you not supply EDF with readings

The DD guarantee is for people who pay a DD, dispute it and then get it back, it doesnt apply in your case.

You dont have any choice but to pay it, ask them to do it over the year.

From now on, supply them every month with meter readings.

Sorry, I know its not what you want to hear, hope it works out ok for you all.

backfoot

http://www.energy-uk.org.uk/publication/finish/43-code-of-practice-for-accurate-bills/412-the-code-of-practice-for-accurate-bills-back-billing-for-domestic-customers.html

These rules may protect you in these circumstances. due to their mistake EDF cannot bill you for consumption over 12 months ago. Ensure you examine the period billed carefully and object to any dates over a year ago.

You should also claim compensation for their errors. In the circumstances a deduction of up to £100 would not be unreasonable.

Finally seek to repay the arrears over a period equivalent to the time the error existed. That is the normal process applied to correct errors made by a Supplier.

This is quite a common scenario for EDf who are operating systems not fit for purpose.

Hope this helps and I would ignore posters who suggest you are responsible for EDF's errors.:)

McKneff

No one said the OP is responsbile for EDFs errors, I am saying they are responsible for the gas used over the past 12 months,