Costco return policy, faulty item but now out of warranty

AbbieCadabra

i know that Costco have always had a great reputation for their return policy being very good, but i'm sure i've read somewhere that they've changed this recently & imposed a lot more limitations on returns?

i've got a faulty electrical item (cost £70 & has only been lightly used) that was purchased in Aug 2009 & is out of it's 2 year warranty. i had a tiny little hope that i might get somewhere with a return as it was costco, but they've just stated out of warranty, can't help.

can anyone offer any guidance/recent experience?

thanks

AbbieCadabra

i'll answer my own question just in case it helps anyone in the future...

it was my local branch that i'd rang earlier today to check when i purchased this item. out of it's 2 year warranty & can't help was their reply.

nothing ventured, nothing gained etc. so i emailed Costco head office this afternoon to see if they could offer any help.

they replied really quickly & confirmed i would be due a refund if i just took it back! i double checked & said that's not what my local branch had said. reply was "yes, refund definitely due, show them this email if any issue & say you've been in touch with XX at head office".

result! :T

houseofpat

Thanks for letting us know. It could help someone else.

DD265

Blimey that is good!

I would've said "SOGA, you need to prove it's faulty as it's over 6 months old" but obviously that isn't necessary.

AbbieCadabra

it definitely is good, which makes a refreshing change these days!

took it back earlier today & no questions asked at all, well impressed with Costco :T

certainly makes me more inclined to buy electrical items from them in the future, even if they are little more expensive in the 1st place.

lislou

Just to add, that I too recently returned a small electrical item to Costco well out of it's two year guarantee. It cost originally approx. £120. No quibble at all. All money refunded with no questions. Can't beat them.

Mrs_Dizzy

I've always found costco to be ace with returns especially on electrical items:jI took a kettle back after two years without a receipt as it was faulty & they checked my account a refunded it with no problems (to be honest I hadn't realised I had had it over two years or I probably wouldn't have even tried to take it back). Thanks Costco

wilko10

I'm actually very disappointed with Costco for the first time ever. We bought a camera in July 2009 and have used it for family holidays since then. We went away last week and the camera has developed a lens fault and won't now take clear photos, if any photos. I phoned Costco to be told it can't be returned as it's out of warranty. I emailed Head Office, as the OP had done, and got a response back to say they couldn't do anything to help. I wouldn't have expected a camera to develop such a major fault after such relatively light use!!:(