orange phone bill

richardsmart

Is there any way of being reimbursed from a bill that's £1000.00 when it's usually about £100.00. I have a data roaming bundle package which is £3.00 per day for 30MB which is useful abroad. Have visited France quite a few times at the begining of year and then one day in particular I managed to accrue £600.00 worth of data roaming. How can that happen and can I do anything about it? Cheers

NFH

How many megabytes are Orange billing you for and how many megabytes did your phone record that you'd used on the day in question? Without this information, you're going to find it hard to dispute the bill.

My data usage is usually around 200MB to 400MB per month, but one month my Orange bill showed that I had used 916MB when my iPhone had recorded that I had used only 404.5MB (370MB downloaded and 34.5MB uploaded). Orange's customer service system showed that I had downloaded large quantities of data during short daytime periods on two days in the billing month, which if true would have severely drained my battery, but it hadn't done so because I didn't use the data. Also there's no way that my iPhone could have physically downloaded the alleged high quantity of data in the short periods stated. I was just within the 1GB fair usage allowance and was not roaming at the time so there was fortunately no cost or other implication. Nevertheless I asked Orange to investigate several times and made sure that copious notes were made on my account in case the same thing should happen in future more excessively or when I'm roaming, but they failed to investigate. Unfortunately many other customers end up significantly out of pocket when the same thing happens; I was one of the lucky ones. Other people including you come on this forum complaining of a bill for freak usage on one day. I'm sure Orange know all about these data billing errors but won't admit it.