E-on Direct Debit

E.ON_Company_Representative:_Helena

Hiya jem16,

I am so sorry for the late reply on this one Some of the regulars will know I'm doing a few less hours at the mo, I have also got your email.

Thank you to all the guys for posting their replies on this.

I think the best things for me to do is have a proper look at your account and see what is going on.

One of the things it sounds like it could be, is sometimes the Direct Debit is re-calculated if we have refunded all of the credit from the account. So we start from zero and calculate for the coming year.

But unless I missed it, you don't mention a refund.

I am here every morning until Thursday and will look at it as soon as you send your details.

I'm sure I will be able to help and get this sorted out for you

Helena

jem16

E.ON_Company_Representative:_Helena wrote: »

One of the things it sounds like it could be, is sometimes the Direct Debit is re-calculated if we have refunded all of the credit from the account. So we start from zero and calculate for the coming year.

That was my understanding too.

But unless I missed it, you don't mention a refund.

No you didn't miss it. There has been no refund hence my confusion.

I am here every morning until Thursday and will look at it as soon as you send your details.

I'll send you an email with my account number.

I'm sure I will be able to help and get this sorted out for you

Helena

Thanks.