Ebuyer delivery problem

munro01

Hi folks,

just ordered a new router from ebuyer on next day delivery, which was supposed to be a week past Friday. I took time off to be in for it and it never came.

They tried to deliver it on Monday and again on Tuesday but there was no one in. i'm well peeved to say the least as i paid £8.99 for next day and took a holiday too.

I'd been in touch with them and they said they would check into it. The delivery company said they will deliver it on the Saturday which was over a week since it was supposed to be delivered. can i claim for the days wages because they stated the date for delivery

here is the coms so far


this was ordered on next working day delivery which was for 23/02/07 and has not been delivered i chose next working day as my router has broken and i need one urgently i took time off work to be in for delivery and paid £8.99 shipping surcharge. i would be grateful if you would inform me what has happened to my order

Sarah
26/02/2007 10:24 Dear Mr xxxxxx

Thank you for your contact with our Customer Support Team.

I apologise that your order has not been delivered to date.

I have contacted our drop ship warehouse to establish when the order will be with you.

I will contact you again once I have received an update.

Kind Regards
Sarah
Ebuyer Customer Support Team

26/02/2007 17:06 delivery attempted today but there was no one home as the arragement was for Friday, the contact said they would try again tomorrow but there will be no one in, the next time they will attempt delivery is Saturday. I am furious at this i paid £9 for delivery on Friday and took one of my holidays to be in for the delivery and the earliest I'm going to get it will be over a week from when it was supposed to be delivered. So not only did i waste money on delivery i have lost a days holiday for nothing.


Sarah
28/02/2007 06:27 Dear Mr xxxxxxx,

I have been advised that delivery has been attempted 3 times and carded.

I have asked for the dates in which delivery was attempted.

If delivery was not attempted on or before the 23rd then I will refund the delivery surcharge to you.

I will be back in contact shortly.

Kind Regards
Sarah
Ebuyer Customer Support Team


28/02/2007 07:08 I can assure you that i never left the house on friday and there was no delivery attempt at my house i was up from 07:30 getting my kids ready for school my wife took them to school and i never left the house until 19:30 that night. they left a card on monday and one on tuesday.

Sarah
01/03/2007 09:52 Dear Mr xxxxxxx,

I have refunded the delivery surcharge. The funds will be in your account in the next 3-4 working days.

I apologise for the inconvenience caused.

Kind Regards
Sarah
Ebuyer Customer Support Team
02/03/2007 00:26


Thank you and I appreciate the gesture but this in no was compensates for the holiday i wasted sitting in waiting for a parcel that did not come when it was supposed to.
Sarah
02/03/2007 08:34 Dear Mr xxxxxxx,

I have refunded the rest of the delivery costs to you.

Kind Regards
Sarah
Ebuyer Customer Support Team

02/03/2007 13:54 I really don't beleive this, I take a day off my work at a loss of £70 to be in for a delivery that I paid £8.99 extra above the free delivery and the parcel will not be here until after the free delivery was due and all you were going to refund was the surcharge! not even the full delivery cost. Sarah
02/03/2007 15:05 Dear Mr xxxxxxx,

I understand the frustration caused. However we do not offer any further compensation due to delivery problems.

I apologise for the inconvenience caused.

Kind Regards
Sarah
Ebuyer Customer Support Team

their T&C's state

4.6 Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, the Supplier will inform you of any delay as soon as possible and will give you the option of cancelling your order at this point.

I see no reasonable or unavoidable delay on this order

many thanks

Tom

hjb123

Could you perhaps pick it up from the depot or get it delivered to work? I dont think you will get any money/be compensated for the day you took off work however I can understand how frustrated you must be that it never arrived

Hope it arrives soon!