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Closed account HSBC deny it exists

Hi

My son is trying to reclaim his charges from RBOS and HSBC.

He has his statements from RBOS but HSBC say they can't find his account.

It was closed 2 years ago after he got into bad debt and had an overdraft of £600 made up of pure charges.

How can he prove that the account exists, he has no statements anywhere and remembers the account number from memory ! Is there any other way of confirming the information, I thought it would appear on his credit file but doesn't show the account no ?

Thanks for advice.
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