Thomas Cook Honeymoon Fund

dismad

This has now closed down am I now a bit worried about the money my guests have put in already. They have put up a helpline number but its a premium number (no surprise) and you sit on hold for ages. Apparently letters are being issued with refunds this week but I honestly don't believe this.

Just to make people aware if they have accounts with TC with money still in

evildoor1982

Hi,

We had money in our fund after our wedding in Feb. We asked for the balance to be sent to us in the post as vouchers about 3 weeks ago and nothing came in the post. We then received a letter yesterday telling us that our account was now closed and there was £0 in balance.

I called the 0844 number immediately to ask what was happening and told that they would investigate and call me back. I called them late in the day so am awaiting this morning for them to call. I guess they won't call and so I'll have to call them back to chase up the enquiry I made about the money that belongs to my wife and I [typical].

Has anyone else basically had their wedding guests wedding fund contributions stolen from them? I am now having to spend my day off chasing Thomas Cook [or one of their contractors who they have now broken ties with I gather] for money rather than getting on with the things I was planning to do. Annoying.

Bluemeanie_2

I can't help with your problem, but have you tried say no to 0845 for a landline number to save you keep paying the expense of ringing them up?

alex.jones

Please go to the link below i set up on TC's forum site and join the debate and get you voice heard! We have people on her that have been contacted by watchdog!

This is awful and people must know how they have tarnished the perfect wedding!!!!1

Search "Thomas Cook honeymoon fund closed" will be the top hit!

we are slowly getting results!

Gemmzie

Is Martin aware of this?

I'm a bride to be and haven't seen anything about this on the wedding forum