cahoot

adonis10

Anyone had any problems with Cahoot?

Just about to open a 1 year fixed account with someone and the best deals are Cahoot and Tesco.

Are Cahoot as bad as their parent company, santander? Sant have recently messed up an ISA transfer so i'd rather not use them again, but if Cahoot are better then I may consider it.

martyn4764

I've had a current account and credit card since they started, and a savings account at various points along the way; service has always been very good.

buffman

I recently opened a one year bond. The whole process went very smoothly. No complaints to date.

innovate

Cahoot website has been unavailable a couple of times for several days, with next to zilch communication with their customers. Probably not so much of an issue if you have a fixed term savings bond but be prepared for it.

Pjm1985

Don't touch them with a barge pole! We've been trying to open one of these accounts for over 6 weeks and after them getting our address wrong twice and losing our details a further twice, and several long telephone calls we've finally given up. Meanwhile, 2 copies of my personal documentation are 'lost'. Appalling.

jimjames

I've been with cahoot for 12 years. Occasionally have the website down message but I've not found it down for more than an hour or so and I log in every day.

Admin is ok but they have messed up DDs a few times.

innovate

oooh jimjames, don't you remember October 2008 when the site was down for at least a week, and nobody could get any sense out of them? Everybody was immensely jittery then because the Icesave collapse was only just behind us. It was all over the Internet, radio, TV, and in all the papers.

Then, about a year later, we had another, slightly shorter outage. Again, no way to get any information from Cahoot. It was then that I closed my accounts with them, which I had held since 2001 or thereabouts.

Bank websites do occasionally go down for a couple of hours unannounced, or in extreme cases, for a few more hours on a scheduled occasion. None of these outages make the headlines..... but Cahoot has managed major publicity more than once:

November 2004 outage

October 2008 outage, and here

July 2010 outage

If you search MSE, you'll find lots of posts of people reporting Cahoot outages.

RosieBee_2

Hi,

a good starting point if you are looking at opening another account together with the opinions gained here would be to check reviews here is one such site.

Hope it helps

barak

innovate wrote: »

Cahoot website has been unavailable a couple of times for several days, with next to zilch communication with their customers. Probably not so much of an issue if you have a fixed term savings bond but be prepared for it.

I recall that happening several years ago when I believe they moved their systems to Spain - suffered a serious power supply failure and appeared not to have any viable disaster recovery procedures in place, which anyone one who has worked in IT in Financial Services will know is a "Sine qua non".

In recent years, I have accessed my account almost daily without any problem.

gkerr4

we used to have a current account with them - not impressed - when santander took them over it was clear they didn't want the brand in their portfolio - all new products stopped. I'm amazed they are even competitve in anything - they were running the brand down for years.

Their service isn't great and I have never known a bank with so many outages where you can't use your debit card - it was all the time!

best of luck

Onawingandaprayer

gkerr4 wrote: »

I'm amazed they are even competitve in anything

Have to say they seemed pretty competitive when I opened a 4.01% 2 yr fixed rate deal with them last year.